We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I am having issues with new customers setting their password after purchasing a package. This is what is happening:
New customer pays for a package, Amelia takes them to the congratulations page, however when they click on 'customer panel' or visits https://www.bouncelovers.com.au/customer-panel/ to set their password, once the new password credentials are entered and they press 'Set password' button, it doesn't take them anywhere, the page just reloads on pressing 'set password'. They are now stuck and cannot set a password to then log in to their customer panel. I am testing this on Firefox and Chrome, and i have the updated version of Amelia.
Could you please advise how to fix this?
Kind Regards,
Stefan Petrov
[email protected]
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Thank you Stefan, I appreciate your reply. It is configured correctly, please see screenshot below:
screenshot
The customer panel page also has the place holder for the customer panel as well.
I'm not sure what is happening.
Attached files: Untitled design.jpg
Hi Maria,
Thanks for the screenshot. That's correct, may i ask for the WP admin credentials for troubleshooting purposes?
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
hi Stefan, thank you for your reply, I have already given Marco my wp admin logins yesterday on a private ticket regarding the same issue however i have not heard back yet.could you please let me know when he might get back to me with a solution?
I don’t mean to be pushy but i was expecting the plugin to be functional by now.
I appreciate all your help.
Kind Regards,
Maria
Hi Maria,
I see that you’re already discussing this issue with my colleague Marko, and he has forwarded it to the developers. Please continue the conversation on this ticket: https://tmsplugins.ticksy.com/ticket/3841907/, as Marko will provide feedback as soon as possible. I’ll go ahead and close this ticket since it’s a duplicate.
If you have any other questions or need assistance with a different topic, feel free to open a new ticket, and we’ll be happy to help.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables