We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3843250
Service Appointment Booking Time Options Issue
Closed

Comments

  • Sean started the conversation
    March 22, 2025 at 2:33pm

    Hello,

    I am experiencing an issue with Amelia’s appointment booking display where the next immediate service appointment at least appears to being displaying in two timezones:

    • America/New York (which is correct)

    • UTC (which should NOT be displayed)

    For example, instead of only seeing:
    ✅ 10:00 AM – 11:45 AM (EST)
    I am also seeing:
    ❌ 6:00 AM – 7:45 AM (UTC)

    Current Setup:

    • I have multiple services with employees assigned from 10:00 AM – 12:00 PM with no buffer times enabled. For Example: Animal Explorers (T/R);Pony Adventures (W/F)

    • My server timezone is correctly set to America/New York.

    • WordPress timezone is also configured to America/New York, and Amelia should be inheriting this setting.

    Troubleshooting Steps Taken:

    • Cleared cache both locally and on the server → No change.

    • Reset the global timezone in WordPress to America/New York.

    • Verified settings for:

      • Service timezone

      • Employee timezone

      • General Amelia settings

      • Global WordPress timezone

    • No conflicting settings were found.

    Additional Issue:
    I have occasionally noticed that the next immediate appointment either:

    • Does NOT display at all.

    • Shows a duplicate booking option in the incorrect UTC timezone.

    Request:
    Please advise on how to resolve this issue, as it seems to be a new behavior. Let me know if you need any additional details or access to further troubleshoot.

    Thank you!

    Attached files:  next-appointment-time-options-INCORRECT.png
      next-upcoming-appointment-time-options-1-CORRECT.png
      next-upcoming-appointment-time-options-2-CORRECT.png

  •  1,725
    Marko replied
    March 24, 2025 at 6:31am

    Hello there,

    Thank you for reaching out to us.

    Amelia can not show anything that is not already set up. So please check these several things

    1. If there is already booking made for for those dates at 6:00 AM – 7:45 AM in the appointment section. If there is then check if it is the blue color is nexto appointment or green
      5692494702.png
      If it is blue then booking is made on the backend and time slots that are booked will automatically appear on the front as avaliable
      If it is green then the booking is made on the front end
    2. in that case double check the employee's work hours and if there are any special days

    Looking forward to your reply. 

    Kind Regards, 

    Marko Davidovic [email protected]

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