We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I have to use a caching program for faster loading times for the website. Actual program is WP Fastes Cache - although the problem occurs with other Caching plugins like WP Rocket or similar as well. After a few days Amelia always is not showing, so I want to exclude Amelia from caching. Two years ago this didn't work with the given solution, so I hope with the new updates you found a way to do so and can tell me about it?
Best regards
Attached files: cache.jpg
Hello there,
Thank you for reaching out to us.
There is a plugin called "WP Plugin Manager" that is used to disable certain plugins from specific pages. You can install it and disable that plugin from the page where the calendar did not load like this for example
The Amelia should load fine after that, please check it out from your end and let us know if this has helped.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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