We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I’d like to make it possible for multiple guests to book appointments at the same time. For example, I want guests to be able to book 2, 3, or even 4 appointments at 15:00 on Saturday.
At the moment, when one appointment is booked at that time, the time slot disappears and can’t be selected by others. How can I change this so multiple appointments can be booked for the same time slot?
Kind regards,
Bowen Straatman
If you have the Packages feature activated (available in the Pro version), then:
The client can purchase a package that includes multiple sessions (e.g., 5 massage appointments).
After the purchase, they will be able to book all 5 sessions, either all at once or one by one, directly from the frontend.
🔹 This is the most elegant solution if you want to allow multiple bookings for the same service.
Hi there,
Thanks for your response, but that’s not exactly what I meant.
Let me clarify with an example: suppose I offer a service like a haircut, and I have two employees available. I want two different clients to be able to book a haircut at the same time—for instance, both at 15:00 on Thursday.
Right now, when one person books a haircut at 15:00, that time slot becomes unavailable for anyone else, even though there’s still capacity (since I have two employees). I assume there must be a setting I’m overlooking that allows multiple appointments for the same time slot, depending on staff availability.
Any help would be greatly appreciated!
Kind regards,
Bowen Straatman
Hey Bowen,
You're correct—by default, Amelia prevents booking the same time slot. However, if you set the service maximum capacity to 2 or more and enable "Allow booking above minimum capacity" in Appointment settings, customers will be able to book the same slot until the maximum capacity is reached.
Feel free to test it out and let me know if it works.
Kind Regards,
Stefan Petrov
[email protected]
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