We are experiencing an issue where purchases are being duplicated across multiple orders. When a customer buys a single ticket, the order is duplicated twice, even though WooCommerce only registers one purchase.
Additionally, the email notifications being sent are different from the configured settings.
Could you please investigate and provide a solution for this issue?
We are doing our best to assist you based on our understanding of the issue. If we have misunderstood anything, we sincerely apologize. In that case, please feel free to describe the issue in your native language, and we will translate your ticket into English to better understand your request.
From what we understand, you are reporting two issues:
Duplicate orders – This should not be possible. Based on the screenshots you provided, it seems that these are two separate orders—one for 90 and another for 220, unless this is a deposit. If this is a deposit, then these are indeed two transactions: one for the deposit and another for the remaining payment for the appointment.
Receiving two email notifications – It appears that you have created custom notifications as far as we understand you. If that is the case, please check whether you have enabled the option to send only the custom notification.
If this option is not enabled, then both the custom notification and a status-related notification (such as "Approved") will be sent, which could explain why you are receiving two emails.
We wish you all the best and hope you have a wonderful day ahead.
Amigo, vou demonstrar novamente o problema. Vou anexar 3 imagens e um vídeo, os pagamentos no puglin estão ficando duplicados, ou seja esta havendo divergencia entre pedidos na amélia e no woocommerce.
No plugin da amelia existe 5 pedidos do cliente ordem constando com pago.
No woocommerce está somente 1 pagamento aprovado e outro está cancelado.
No e-mail foi disparado 5 vezes o mesmo pedido, sendo que deveria ser enviado somente 1 com a compra aprovada.
Como pedido não houve pagamento não deveria ter disparado o email até a comprar estiver aprovada.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
We wish you all the best and hope you have a wonderful day ahead.
Hello,
We are experiencing an issue where purchases are being duplicated across multiple orders. When a customer buys a single ticket, the order is duplicated twice, even though WooCommerce only registers one purchase.
Additionally, the email notifications being sent are different from the configured settings.
Could you please investigate and provide a solution for this issue?
Thank you.
Attached files: 2025-03-21 09-11-08.mp4
2025-03-21 09-18-20.mp4
Duas compras luciano.JPG
luciano amelia.JPG
Hello there,
Thank you for reaching out to us.
We are doing our best to assist you based on our understanding of the issue. If we have misunderstood anything, we sincerely apologize. In that case, please feel free to describe the issue in your native language, and we will translate your ticket into English to better understand your request.
From what we understand, you are reporting two issues:
If this option is not enabled, then both the custom notification and a status-related notification (such as "Approved") will be sent, which could explain why you are receiving two emails.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amigo, vou demonstrar novamente o problema.
Vou anexar 3 imagens e um vídeo, os pagamentos no puglin estão ficando duplicados, ou seja esta havendo divergencia entre pedidos na amélia e no woocommerce.
No plugin da amelia existe 5 pedidos do cliente ordem constando com pago.
No woocommerce está somente 1 pagamento aprovado e outro está cancelado.
No e-mail foi disparado 5 vezes o mesmo pedido, sendo que deveria ser enviado somente 1 com a compra aprovada.
Como pedido não houve pagamento não deveria ter disparado o email até a comprar estiver aprovada.
Attached files: pedido aprovado.JPG
Ellen.JPG
5 ellen.JPG
2025-03-24 09-18-16.mp4
Hello again,
We will take a look at this now and we will reach out to you again on this ticket as soon as we have more information.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello again,
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello again,
We will take a look at this now and we will reach out to you again on this ticket as soon as we have more information.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello again,
We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Ok fico no aguardo.
Hello Rafael,
Thank you for the update on this.
Please test it out now and let me know if it works or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Irei aguardar o feedback dos clientes, pois preciso de novos pedidos, em breve entro em contato novamente.
Olá Rafael,
Obrigado pelo retorno! Fico no aguardo do seu contato.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables