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  Public Ticket #3842699
complaints about booking
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Comments

  • Brittany Attard started the conversation

    Hello,

    I hope you are well.

    I was wondering firstly if there is anyway to organise a video call as I have a lot of questions regarding using Amelia on my website for bookings?

    I have had Ameila on our website since opening the business early January, and I am wanting to get some help to see if i can get some advice how best to have the events on our website, as I am getting daily emails and instagram messages from potential clients that they don't know how to book on our website and find it difficult to navigate the booking system.

    Also when a client is trying to book an event  using their phone, the page glitches after clicking on the "book now" button. You have to scroll down three times for the "book event" button to show on the screen. Most people only try twice and then have to either call me or email me saying they cant book. this has been happening each day and i am concerned that I am loosing bookings because the system is hard to navigate and people are having to contact me for me to help them book from over the phone, or send a screen recording to show that you have to scroll three times for the button to show.

  •  841
    Stefan replied

    Hi Britanny,

    Thanks for reaching out to us. Unfortunatelly, we don't offer support via video calls nor zoom / google meetings, however, you can ask all questions here and support team will kindly assist. Looking at your use case, it looks like the issue might be related to the screen size. Amelia is designed to be screen responsive, but some users have reported that the "book now" button is not visible until users scroll. This can be solved by adding a simple CSS code. 

    You can try this one 

    @media only screen and (max-width: 548px) {
      .amelia-v2-booking.am-dialog-el .el-dialog {
        margin-top: 0px !important;
      }
      .amelia-v2-booking #amelia-container .am-dialog-el__main-container {
        max-height: calc(100vh - 68px) !important;
      }
    }

    Custom code needs to be applied to the page where the booking form is. Depending on what you're using (Gutenberg blocks, or some page builder), adding the CSS or JS can be done in a few different ways. 

    If you need help with adding custom CSS to the page, please take a look at this article.

    Kind Regards, 

    Stefan Petrov
    [email protected]

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  • Brittany Attard replied

    Hi Stefan, thank you for tour reply.

    that is helpful.

    May you please help me in knowing I have several events live on our website and I would like to share the individual link to each booking on our socials and I have noticed I can't do this? is this possible?

  •  841
    Stefan replied

    Hi Brittany,

    The only option would be to create a separate page with particular event id, since otherwise all events are listed on event list only. The same goes for services. For example, you can create a new page and then add the shortcode 

    1. [ameliaeventslistbooking event=1] if you want to show only the Event with the ID: 1,

    You would just need to change the event ID with the real event ID. You would need to do this for each event separately. 

     

    Kind Regards, 

    Stefan Petrov
    [email protected]

    Rate my support

    Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/

    wpDataTables: FAQ | Facebook | Twitter | InstagramFront-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | InstagramAmelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables