Hello there,

Thank you for reaching out to us.

Amelia triggers the appointment creation on statuses "Completed", "Processing" and "On Hold". So, when you change the payment status to one of these, an appointment will be created.

To stop Amelia from creating an appointment for "Processing" or "On Hold" statuses, you can simply comment those lines of code in ../wp-content/plugins/ameliabooking/src/Infrastructure/WP/Integrations/WooCommerce/WooCommerceService.php

add_action('woocommerce_order_status_on-hold', [self::class, 'paymentComplete'], 10, 1);
add_action('woocommerce_order_status_processing', [self::class, 'paymentComplete'], 10, 1);

I hope that helps.

Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best and hope you have a wonderful day ahead.  

Hello again,

When you have multiple questions or issues, please open a separate ticket for each one, and we will be happy to assist you there. This helps keep different topics organized, making it easier for both our support team and other customers to find relevant information.

Our policy is to have one issue or question per ticket for the reasons outlined above. Thank you for your understanding.

Regarding your second question, we covered this in our initial response: Amelia triggers the appointment creation for statuses "Completed," "Processing," and "On Hold." So, when the payment status is changed to one of these, an appointment will be created.

To prevent Amelia from creating an appointment for "Processing" or "On Hold" statuses, you can simply implement the solution we provided earlier.

As for your first question, we are not entirely sure what you are asking. However, the likelihood of multiple users booking at the exact same second is quite low. That said, we can provide a solution for this scenario. There is a hidden option that you can enable to address this.

This is not automatically enabled once you install the plugin and I will show you how to do it:

1. Update the plugin to the latest version

2. Access Amelia Settings/Payments, and expand the WooCommerce section. Scroll down to the last rule. Right-click just below it and click on "Inspect":

In the console, you will see the following. Click on the last div:

On the right-hand side panel, you will see this:

Uncheck that option, like so:

A new slider will appear below the last rule in WooCommerce settings (in Amelia):

Enable it and save these settings. Please note that once you enable the slider, it will automatically hide again, but don't worry about it.

The changes previously applied should remain intact since the hidden setting modifies the database once enabled, and it stays enabled after each update - similar to all settings in Amelia. So, once you enable the plugin, there's no need to go over the same changes again.

Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there. Our policy is to have one issue or question per ticket.

We wish you all the best and hope you have a wonderful day ahead. 

Hello again,

You say the outcome did not meet expectations and does not seem to function correctly can you please elaborate more on this and explain what type of issue you have now? You can send us a short one minute video of the issue so that we can understand it better.

Looking forward to your reply.