We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I’m experiencing a recurring issue with the Amelia plugin. Every time I update the plugin, all the translations I previously made using Loco Translate are lost. This forces me to redo all the translations after each update, which is not sustainable in the long run.
Is there a solution to this problem, or a recommended way to preserve translations after updating the plugin?
I look forward to your response and appreciate your help.
Best regards,
Jorge Castro
Hello,
Thank you for reaching out.
The issue you’re experiencing happens because Loco Translate saves translations inside the plugin folder, which gets overwritten with each update. Unfortunately, we cannot preserve these files during updates, but there is a way to ensure your translations remain intact.
We suggest manually saving and restoring the translation file after the update:
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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