We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello there
I'm having an issue on saving the messege on Amelia Email Notification.
For some reason, just after changing the messege and testing with the client booking a new appointment, the client receives the old messege:
1. This is whatI saved on Amelia:
Hello %customer_full_name%!
Queda confirmado tu agendamiendo curso %service_name% con el/la Teacher %employee_full_name%. Te esperamos para el %appointment_date_time%.
Puedes acceder al curso seleccionado desde el siguiente enlace: %google_meet_url%
Happy learning!
%company_name%
2. This is what the client still receives:
Hello X!
Queda confirmado tu agendamiendo curso Everlish Trial Course con el/la Teacher Yamil Insaurralde. Te esperamos para el marzo 19, 2025 11:00.
El enlace para el Zoom es:
Happy learning!
OBS.: PLEASE notice that I only changed the paragraph in bold (we don't use Zoom anymore, but the client still receives the Zoom link instead of the Google Meet link).
Is this because I have to desactivate the service from being activated?
Still, it wouldn't make sense since I changed the messege on the Notification section, so it should send the new saved notification stead of the older one.
Awaiting for a response and thank you very much.
Regards,
Yamil
Hello Yamil,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Yamil,
thank you for the update on this.
Can you please let me know which template you would like to modify and what the content of the modified message is?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Uros
The notification I was trying to change was on "Booking Approved" or "Cita aprovada" from the website.
Either way, the messege is saved, but I still receive the old messege from the notification.
Regards,
Hello Yamil,
Thank you for the update on this.
Please test it out now and let me know if it works or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Uros
It worked correctly
Another question... I also have issues with WhatsApp notification. I followed the steps from amelia videos but seems not working either.
Regards,
Hello Yamil,
When you have several questions or issues which are not related to the title of the active ticket, please open a new ticket, and we will help you there. In that way, issues and questions that are related to different subjects will be in separate tickets so other customers or our support agents can find them easily.
Our policy is to have one issue or question per ticket because of the reasons that are described already.
Thank you for understanding.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables