Hello there,

Thank you for reaching out to us.

This is most likely a conflict of roles if you are an admin and emplyoee at the same timewhich you must not be. Can you please check in WordPress users if you have several roles added to this user? For example admin and employee or employee and customer. etc. Or if this user has the same mail as other user for example admin/manager and employee or employee and customer. etc.

If this is the case then you should know you can not be Admin and manager to admin and employee, etc at the same time since this leads to conflict within the plugin. You need to have only one role per user only admin or only manager or only employee. Every role has different permission and if you combine them Amelia can not function properly.

You need to disconnect other roles from that user and that mail and to create a separate user with a separate mail for each role and make sure to purge the cache afterward.

After that Amelia should work properly again. Please do that and let us know how it goes. 

Looking forward to your reply. 

Hello again,

This can happen when the user has several roles in wp_amelia_users table in the database.

Simply navigate to this database table, find the customer that reported this, and you'll most likely see that the type associated with the user is "employee/customer". Change that to "Admin", and that's it, The second option is that you can find him in the database in wp_amelia_users you will see that that customer has the same mail like admin in that case you will need to delete that customer.

Or you can just create new admin with completely new mail and you should be able to see them all.

Hope this helps.

We wish you all the best and hope you have a wonderful day ahead.