I would like to clarify how Amelia handles bookings made through WooCommerce when payment is not completed.
If a customer makes a booking but does not finalize the payment, the order is eventually canceled in WooCommerce. My question is: does this booking also get automatically canceled in Amelia, or does it remain active in the system?
I would appreciate your guidance on the expected behavior in this case.
You can control how bookings made through WooCommerce are handled in Amelia by setting up the rules on the "Amelia > Settings > Payments" page. There, you can specify which WooCommerce order status corresponds to which status in Amelia.
For example, if an order is canceled in WooCommerce due to payment issues, you can set it to automatically cancel the booking in Amelia as well.
Let me know if you need further assistance with this!
Hello Amelia Team,
I would like to clarify how Amelia handles bookings made through WooCommerce when payment is not completed.
If a customer makes a booking but does not finalize the payment, the order is eventually canceled in WooCommerce. My question is: does this booking also get automatically canceled in Amelia, or does it remain active in the system?
I would appreciate your guidance on the expected behavior in this case.
Thank you!
Hello Jorge,
Thank you for your question!
You can control how bookings made through WooCommerce are handled in Amelia by setting up the rules on the "Amelia > Settings > Payments" page. There, you can specify which WooCommerce order status corresponds to which status in Amelia.
For example, if an order is canceled in WooCommerce due to payment issues, you can set it to automatically cancel the booking in Amelia as well.
Let me know if you need further assistance with this!
Kind Regards,
Uros Jovanovic
[email protected]
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