We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello Amelia Team,
I would like to clarify how Amelia handles bookings made through WooCommerce when payment is not completed.
If a customer makes a booking but does not finalize the payment, the order is eventually canceled in WooCommerce. My question is: does this booking also get automatically canceled in Amelia, or does it remain active in the system?
I would appreciate your guidance on the expected behavior in this case.
Thank you!
Hello Jorge,
Thank you for your question!
You can control how bookings made through WooCommerce are handled in Amelia by setting up the rules on the "Amelia > Settings > Payments" page. There, you can specify which WooCommerce order status corresponds to which status in Amelia.
For example, if an order is canceled in WooCommerce due to payment issues, you can set it to automatically cancel the booking in Amelia as well.
Let me know if you need further assistance with this!
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables