Hello Razvan,

You can reopen the event if needed. Unfortunately, with the information provided, we cannot determine why the event was closed. It is difficult to troubleshoot an issue that cannot be replicated on our end. If you have any additional details or steps that led to this, feel free to share them, and we’ll do our best to assist you.

Hello Razvan,

Thank you for the update on this.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Razvan,

I hope you're doing well. I wanted to check in and ask if you've been able to replicate the issue where the event was closing on its own. Did the issue happen again after you reported it, or has it been resolved since?

If the issue persists, please let me know, and we'll continue to investigate further.

Thank you for your patience, and I look forward to hearing from you.

Hello Razvan,

Thank you for the update.

I understand the issue is still occurring. To help us investigate further, were you able to replicate the issue on your end? It would also be helpful to know if anyone else might have accidentally canceled those events, or if there could be any other factors causing the events to close unexpectedly.

Once we have more details, I can assist you in resolving the issue more effectively.

Looking forward to your response.