Hello there,

Thank you for reaching out to us.

This could be related to your rules. Amelia creates and updates appointments completed through WooCommerce based on the rules configured in Amelia Settings/Payments/WooCommerce. There are rules for Appointments, Packages, and Events, so you have to make sure to create a rule for each if you're using them all.

So, you need to check what the initial status in WooCommerce is, and create a rule in Amelia that will be used for "Order Creation". If there are multiple possibilities - create multiple rules. The same goes for order updates - if there are multiple order update options, create multiple rules in Amelia.

We cannot provide you with an exact set of rules you need to create since WooCommerce has over 600 official extensions available and they affect the plugin in multiple ways. One of those ways is exactly the process of creating the orders.

Depending on the payment method you're using in WooCommerce, there could be a need for the following "Order Creation" rules:

• Order: Pending Payment; Booking: Pending; Payment: Pending;
• Order: Processing; Booking: Pending; Payment: Pending;
• Order: Completed; Booking: Approved; Payment: Paid

And there could be a need for the following "Order Update" rules:

• Order: Completed; Booking: Approved; Payment: Paid;
• Order: Cancelled; Booking: Canceled; Payment: Paid;
• Order: Failed; Booking: Rejected; Payment: Pending

And so on. So, you need to first take a look at your orders, and see what the initial statuses have been in the past in order to create "Order Creation" rules. Then, you need to take every order update status into consideration and create "Order Update" rules. 

We wish you all the best and hope you have a wonderful day ahead.