The booking forms seem to not be working on a few Samsung devices using Chrome for the V1 form as well. I switched to V2 and it resolved the issues for me.
To switch to V2 and resolve the issue with the widget not appearing, please check the shortcode page for the V2 shortcode on the following link: Amelia Shortcodes.
You can replace the V1 shortcode with the V2 one to ensure compatibility with all browsers.
Let me know if this helps or if you need further assistance!
Please check if you can see the booking form on page when you are not logged in WordPress or when you are looking form the incognito mode?
If this is the case then this can be 1 of 3 issues but most likely is the issue with some page optimizer.
1. The reason why the form is not visible for non-logged-in users is not in Amelia, but instead in your security settings. They're either configured in a Security plugin (if you have any), or they're on your server's side.
The best option would be to reach out to your hosting provider, send them the link of the booking page and tell them exactly what you told us - you can see the page when you're logged in as an admin, but you can't see it from an incognito window (or when you're logged out). They should be able to lift the block, so admin-ajax calls are sent for non-logged-in users also.
2. You have some page optimizers so turned them off and purge the cache and see if you can see the booking form then
3. The new booking form should be displayed when you clear the cache, if you have a caching plugin or optimize plugin, please disable the minify js files option.
For example, if you have WP Rocket, and you have enabled these JS optimizations, which have a negative effect on our New Step Form, which is based on Vue 3 Framework, the booking form won't show.
The old Form is based on Vue Framework 2, but the New Form is based on Vue Framework 3;
Once you disable the "minify JS" option in the Optimisations on WP Rocket, or similar, and purge the cache the form should appear.
Also, the issue could be with the Page Optimize plugin. You have these settings
and they should be added to this first input amelia_booking_script_index like this
Hi there,
we can't see the widget on the Chrome and Brave Browser (even if the shields are down). Everything is up to date. What can I check?
Best
Lysann
The booking forms seem to not be working on a few Samsung devices using Chrome for the V1 form as well. I switched to V2 and it resolved the issues for me.
Thanks for the quick check. Where did you switch to V2 or how can we do that in the backend so the problem is solved for all?
Hello Lysann,
Thank you for reaching out.
To switch to V2 and resolve the issue with the widget not appearing, please check the shortcode page for the V2 shortcode on the following link: Amelia Shortcodes.
You can replace the V1 shortcode with the V2 one to ensure compatibility with all browsers.
Let me know if this helps or if you need further assistance!
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hi Uroš,
when i set up the booking form i already used the V2 shortcode and the shortcode is '[ameliastepbooking]' so that's already the right one, no?
Hello Lysann,
Thank you for the update on this.
Please check if you can see the booking form on page when you are not logged in WordPress or when you are looking form the incognito mode?
If this is the case then this can be 1 of 3 issues but most likely is the issue with some page optimizer.
1. The reason why the form is not visible for non-logged-in users is not in Amelia, but instead in your security settings. They're either configured in a Security plugin (if you have any), or they're on your server's side.
The best option would be to reach out to your hosting provider, send them the link of the booking page and tell them exactly what you told us - you can see the page when you're logged in as an admin, but you can't see it from an incognito window (or when you're logged out). They should be able to lift the block, so admin-ajax calls are sent for non-logged-in users also.
2. You have some page optimizers so turned them off and purge the cache and see if you can see the booking form then
3. The new booking form should be displayed when you clear the cache, if you have a caching plugin or optimize plugin, please disable the minify js files option.
For example, if you have WP Rocket, and you have enabled these JS optimizations, which have a negative effect on our New Step Form, which is based on Vue 3 Framework, the booking form won't show.
The old Form is based on Vue Framework 2, but the New Form is based on Vue Framework 3;
Once you disable the "minify JS" option in the Optimisations on WP Rocket, or similar, and purge the cache the form should appear.
Also, the issue could be with the Page Optimize plugin. You have these settings
and they should be added to this first input amelia_booking_script_index like this
and then everything will work with the new form.
Hope this helps.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables