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  Public Ticket #3839201
impossible to register event in back office 403 error
Closed

Comments

  •  5
    Mathieu started the conversation
    March 16, 2025 at 5:54pm

    Hello,

    I am using the PAYED version of Amelia ( LIFETIME UNLIMITED °, and I have a problem. I can create services without any issues, but I cannot create events. When I try to save an event, the button does nothing, and the browser console shows a 403 error.

    I have tried the following without success:

    1. File permissions for admin-ajax.php: Set to 644.
    2. Checked firewall and mod_security, no apparent blocks.
    3. Reset WordPress permalinks.

    Any help would be greatly appreciated., thanks!

  •  5
    Mathieu replied
    March 16, 2025 at 5:55pm

    error message:

    /wp-admin/admin-ajax.php?action=wpamelia_api&call=/events&wpAmeliaNonce=cd857160f8:1 Failed to load resource: the server responded with a status of 403 ()


  •  5
    Mathieu replied
    March 16, 2025 at 5:57pm

    I have all plugins disable, HTACCES Security disable, and change theme with basic theme ... and always the same result....

  •  1,719
    Uroš replied
    March 18, 2025 at 9:47am

    Hello Mathieu,

    Thank you for reaching out to us.

    Can you please let me know if there is any customer or employee with the same email as the admin user with which you were logged in when this error occurred?

    If that is the case, you should change the email of that customer or employee and it will be resolved as it causes a conflict between roles and permissions.

    If that does not help you, please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.

    Kind Regards, 

    Uros Jovanovic
    [email protected]

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