We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
When trying to make a reservation, this message appears:
"There was an error processing your order. Please check for charges on your payment method and review your order history before placing the order again."
Looking at the log, it seems there's a fatal error:
Uncaught Error: Call to a member function getStatus() on null in /home/evamoler/public_html/reservas.evamolero.com/wp-content/plugins/ameliabooking/src/Application/Services/Reservation/AbstractReservationService.php:378
We have all the plugins updated, and the PHP version is 7.4... The error also occurs with version 8.
Can you help us? It's urgent since orders cannot be placed right now.
Hi Dani,
I had the same error with Amelia Booking, specifically related to the getStatus() function in the AbstractReservationService.php file.
After some extensive troubleshooting, Amelia Support was eventually able to resolve the issue. It took some time, but they managed to identify and fix the problem.
Kind Regards,
Marius
Thanks, Marius.
I'm relieved to know I'm not the only one this has happened to.
I hope it doesn't take too long, as we have the website in production and our clients can't book services.
Best regards!
Hello Dani,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Marius, we will respond to your ticket as soon as possible.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Dani,
I could not log into your website, as there is the following error screen:
Can you please white-list Serbia and I will assist you with this?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Dani,
Thank you for the update on this.
Can you please test it out now and let me know if it works for you or not?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Uroš !
It's working :)
What happened? So we'll keep it in mind in case it happens again.
Thanks!
I am having same error message since last amelia update. did we find the fix?
I am also having the same problem and none of my clients can book now. Can you please post a solution?
Hello Adam,
We will respond to your ticket as soon as possible.
Santiago, can you please create a separate ticket for this purpose, and we will assist you with this.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables