We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
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We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, something peculiar: I can't get the extra's label changed anymore. I'll add screenshots below. Emptying caches (browser, server) doesn't work, manage transients doesn't work... So what to do? Amelia1.jpg is how it appears on the webpage. Amelia2.jpg is how the form is configured and published.
Attached files: amelia1.jpg
amelia2.jpg
Hello Karin,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens so we can log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here; just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Karin,
We will further troubleshoot this issue, in the meantime, I would suggest that you look at the following method for translating strings.
Words can be changed using POEDIT for example very easily.
If you want to use POEDIT then this is an instruction:
1. Download the Amelia plugin from CodeCanyon and save the .zip file on your computer.
2. Unzip the downloaded .zip file.
3. You need to download and install POEDIT.
4. After that open the program and open the file from the extracted folder on your computer ameliabooking/languages/fr_FR/wpamelia-fr_FR.po.
5. Translate all the strings that are not translated
6. Save the translation.
7. Go to ameliabooking/languages/fr_FR/ folder and copy these two files called wpamelia-fr_FR.po and wpamelia-fr_FR.mo back to your website in the location ../wp-content/plugins/ameliabooking/languages/fr_FR/.
This is an example of the French language, but you will choose yours.
Hope this helps.
Kind Regards,
Uros Jovanovic
[email protected]
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Thanks for the reply Uros. Poedit is familiar to me. I'll try that. However I understood that adjustments in mo po files are overwritten when the plugin updates? Unless I can put them somewhere else, just like for instance child theme's css files?
Furthermore; do you still need the admin account or can I delete it and make a new one if you need to log in again?
Kind regards, Karin.
Hello Karin,
You're welcome! Yes, you're right that changes made directly in the .mo and .po files can get overwritten when the plugin is updated. To avoid this issue, I recommend using the Loco Translate plugin. It allows you to make translations within the WordPress admin interface, and these changes are stored in a separate location, so they won’t be overwritten during plugin updates.
As for the admin account, there's no need to keep it active for now. If you'd prefer to delete it, you can do so and create a new one if needed. Just let me know if you need access again.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Hi Uros,
I've tried the loco translate and yes the default label for 'Extras:' is changed in the customise section. But unfortunately not on the frontend booking form.....
Guess I try to reset the form and build it again (which I wanted to avoid obviously...).
Kind regards, Karin.
Hi Karin,
Please let me know if resetting the form works for you.
Hopefully, this will resolve the issue.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Hi Uros,
Resetting the form worked.
Kind regards, Karin.
Hello Karim,
Glad to hear that the issue has been resolved.
I will have this ticket closed now.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables