We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I want to have a package option for customers that has 3 services. I turned ON total number of appts and set the maximum for all 3 services to 20 and the minimum to 0. In theory, this means that the customer can book 20 total lessons, but doesn't have to book any of them at the time of booking.
However, if I only have 1 of the services currently available for booking. The other 2 aren't currently available for booking. So, the package isn't an option to book in the step-by-step booking I assume because the other 2 services aren't currently available to book on the calendar.
Is this the correct function?
It prevents me from allowing customers to potentially book these services within the packages in the future.
Thanks
Hello Thomas,
Thank you for reaching out! Yes, that is the expected behavior. The package option will only be available for booking if all the services within the package are currently available. If some of the services are unavailable, the package cannot be booked, as it requires all services to be accessible at the time of booking.
Let me know if you need further clarification or assistance! I'm happy to help.
Kind Regards,
Uros Jovanovic
[email protected]
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