We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello, it seems to have an issue with the daylight time saving starting end of March.
The event starts at 18:00 the 12.04.2025, but people is receiving the automatic email notification showing one hour less (17:00). I suppose
Notification with placeholders:
Thank you again for registering for the %event_name% event. We’re excited to welcome you at %event_location%, %location_address%, on %event_start_date% at %event_start_time%.
Note: I am using IPlocate API.
Thank you!
Nicolas
Attached files: Screenshot 2025-03-13 at 7.34.51 AM.png
Screenshot 2025-03-13 at 7.37.15 AM.png
Hi Nicolas,
Thanks for reaching out to us. To resolve this issue, you’ll need to configure your timezone settings to the nearest city in your time zone. It’s important to choose the exact city because daylight savings can affect the time and date settings. You can find more information about timezone configuration in this article - Time Zones with Amelia
Kind Regards,
Stefan Petrov
[email protected]
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