We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #3837200
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Comments

  • Luke Gilde started the conversation
    March 12, 2025 at 10:37pm

    Several tables on our website have started showing this error message on page load: 

    "Error: wpDataTables was unable to access data. Unauthorized access. Please make file accessible."

    These tables are supposed to pull data from Google Sheets, this was working properly yesterday, and I don't believe anything was changed. Some of the other tables on the website are configured the same way, and are still working properly. 

  •  1,894
    Miloš replied
    March 17, 2025 at 3:36am

    Hello,

    Apologies for all the waiting time.

    Thank you for your patience.

     

    Google has recently updated its security policies, affecting how Google Spreadsheets connect to third-party applications.

    As a result, existing spreadsheets created before this change will continue to work without issues. However, newly created Google Sheets will encounter connection errors due to these updated security protocols.

    For the newly created Google Sheets with wpDataTables, you’ll need to connect your Google API service account in the plugin settings/Google Spreadsheet API settings.

    You can find detailed instructions on setting up a Google API service account here.

    • If you use published sheets, follow this guide.
    • If you need to use private sheets, refer to this guide.

    Once your Google API service account is added to our plugin, you won’t need to repeat this step, and all Google Sheets functionalities will work as before.

    Let me know if you need further assistance!

    Kind Regards, 

    Miloš Jovanović
    [email protected]

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