Hello Gorast,

Thank you for reaching out to us.

Please provide me a temporary WP-admin (administrator) user for your site where this happens so we can log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here; just check PRIVATE Reply so nobody can see them except us.

Zdravo Goraste,

Hvala što ste se obratili! Problem koji ste opisali javlja se zato što, po default-u, Amelia rezerviše vremenske termine za istog zaposlenog, što blokira dostupnost za druge usluge. Da biste rešili ovaj problem, potrebno je da dodate više zaposlenih, svaki dodeljen za specifičnu uslugu ili tip termina koji želite da se rezervišu istovremeno. Na taj način, svaka usluga može biti zakazana bez preklapanja u vremenskom odabiraču.

Javite mi ako vam je potrebna pomoć u vezi sa ovim podešavanjima!

Pozdrav Gorast,

Ovo može biti rešenje za taj problem:

Pisaće na engleskom radi lakšeg razumevanja termina.

All Amelia's users are saved in the database, and databases don't allow multiple users to have the same email.

The only way you can do this is through the database, so you'd need to navigate to the wp_amelia_users table (please note that wp_ is the default database prefix, but on your end, it could be anything, so look for your_prefix_amelia_users table). Then, go to the Structure of that table, and drop the "email" index:

After that, go back to the table (click on "Browse" in the top left of the screen above), and manually change the email addresses of all your "providers". You cannot do this from within Amelia, though, so if you were to add a new employee, you would need to save that employee with a dummy email address, then navigate back to wp_amelia_users and change his email in the database.

Hello Gorast,

The first user that was registered under that email will be the one logged in.

Let me know if you have any other questions!

Hi Gorast,

Since this is a workaround, it does come with certain limitations. To manage and schedule services assigned to dummy employees, you could log into the back-end using an Amelia Manager user. This role allows you to see, edit, and manage all booked services.

Let me know if you need further clarification!

Hello Gorast,

Thank you for your feedback! I appreciate you sharing your experience and workaround. I'll make sure to pass along your suggestion for future improvements.

Let me know if you need anything else!