We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello, I have a question. Multiple people booked a class, but when I try to move one group to another day, all the groups move together. How can I move just one group without affecting the others?
Hi Evelina,
Thanks for reaching out to us. May i ask for more details? Possibly some screenshots of configuration?
Kind Regards,
Stefan Petrov
[email protected]
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Hello Evelina,
Thank you for reaching out. Here’s how you can address the issues:
Moving Clients Between Classes: To move a client without affecting the rest of the group, you should remove the customer from the group booking and then manually add them to another appointment. This way, only the selected customer will be moved to the new appointment.
Cancellation and Refund Tracking: Refunds in Amelia are processed separately for each individual booking. To check for refunds, you can look at the payment history in the backend. For cancellations, you can view the cancellation details in the appointment history. As for disabling the option for customers to cancel classes themselves, this can be done by removing the "cancel" button in the customer panel via css.
Let me know if you need further assistance with these!
Kind Regards,
Uros Jovanovic
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables