Dear Amelia Support Team,

I’m reaching out to report a critical issue we've been experiencing after updating Amelia to version 8.1, which unfortunately was not resolved with the subsequent 8.1.1 update.

While the booking process appears to be functioning correctly on the front end, we are seeing critical errors in the logs that are causing significant concern. Here's a snippet of the error we're encountering:

"error": {
    "type": 1,
    "file": "/home/u566806793/domains/telesante.lt/public_html/wp-content/plugins/ameliabooking/src/Application/Services/Reservation/AbstractReservationService.php",
    "line": 378
},
"backtrace": [
    "#0 /home/u566806793/domains/telesante.lt/public_html/wp-content/plugins/ameliabooking/src/Infrastructure/WP/Integrations/WooCommerce/WooCommerceService.php(331): AmeliaBookingApplicationServicesReservationAbstractReservationService->processBooking()",
    "#1 /home/u566806793/domains/telesante.lt/public_html/wp-content/plugins/ameliabooking/src/Infrastructure/WP/Integrations/WooCommerce/WooCommerceService.php(2130): AmeliaBookingInfrastructureWPIntegrationsWooCommerceWooCommerceService::validateBooking()",
    "#2 /home/u566806793/domains/telesante.lt/public_html/wp-includes/class-wp-hook.php(324): AmeliaBookingInfrastructureWPIntegrationsWooCommerceWooCommerceService::beforeCheckoutProcess()",
    ...
]

At this point, it's unclear how to reproduce the error, as there are no visible issues during the booking process. However, the persistence of these errors in the logs is causing considerable tension and concern for our team.

Has anyone else experienced similar issues after the recent updates?
Could your team please investigate this further and provide guidance on how this can be resolved?

If needed, I can provide additional log details or access to our staging environment to assist with troubleshooting.

Thank you in advance for your prompt support.

Best regards,
Marius

Hi Marko,

I understand your concern about duplicate tickets. However, given that two weeks have passed without resolving the issue that arose after the latest update, I felt it was necessary to open a public ticket.

My intention is to seek greater visibility, assistance from other Amelia users, and hopefully, expedite the resolution process, which has become a source of frustration for me.

I appreciate your team's efforts, but the prolonged delay has led me to take this step in the hope of finding a quicker solution.

Thank you for your understanding. I still look forward to resolving this issue as soon as possible.

Kind Regards,
Marius
UAB Telesante