I am on 8.1.1.
I do not use WP users I use Amelia users.
Most likely introduced with the update to 8.1.
No one existing or new users can set passwords or update them.

when i try to reset any password like in the screenshot

i end up with a password reset link, that look like this: 

page-with-customer-panel.com/customerpanel?token=<some-token>&changePass=1

when i click on it, i can change my password and when i click on change, i get redirected to the same URL without the token parameter like so:

page-with-customer-panel/customerpanel?changePass=1

but this redirect does not work. it appears this instead: 

all new customers are now stuck and can not login or book any appointments. Its pretty severe for me now.
Thank you for your reply 

I have the same problem now!

There is a emergency workaround for those that have this issue you can set passwords directly on the user in the database. 

However there is a catch sometimes Amelia uses the passwords from WP directly if you enabled WP users if not it uses their own password methods to generate and validate.

Most emergency fix is to duplicate a password from user A from the mysql database where you know the password in cleartext and update the password for user B with the same one in the database.
Whatever is used WP or Amelia password hashing the duplication of course works.. You just have to log in the database and figure out the hashed password to copy from user A and the user id from user B then you can update

UPDATE wp_amelia_users SET password = '<hashed-pass-from-user-A>' WHERE id = <id-of-the-user-B>;

Hallo Uros, 

thank your very much for your quick reply. unfortunatelly i cant provide admin credentials due to our security company policy and by also by law. 

But i am happy to invite you to a screen sharing session whenever you want.

kind regards

Hi! 

EDIT: Updating my comment! I'm now seeking the login page when not logged in, but when creating a new password, I'm unable to move past that page. You can try changing the password at https://pilatescolours.ca/login Just like the first poster commented below. New customers are stuck without being able to create a password to access their customer panel.

As of now (I know it was okay last week), my login page isn't showing the Amelia login box or customer panel unless logged in. (E.g. as an admin I can see it, but not when in incognito mode), or not for new clients of mine who are clicking the login page. 

Yes, i do have time next week on monday, wednesday or thursday morning 10 am. 

Do you have time there? 

thank you 

kind regards

Alex

Hey Uros, 
how will it work? Do you send me an invite for Anydesk on my email ? 
kind regards 
Alex

Hey Uros, 

i didnt get response until yet.

So do we arrange another day for a anydesk session?

Looking forward to hear from you.

Alex

Hey Uros,

thank you for your reply. 

Tomorrow it will work for me at 3 pm. 

Looking forward to hear from you. 

Alex

Hey Uros, 

i just posted the ID privetly here. 

Waiting for your reply. 

Greetings

Alex

Hey Uros,

great. A big thank you on this. 

Luckily it works out now and my customers can login themselves in with their passwords. 

Wish you a great day.

Alex