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Okay
  Public Ticket #3834684
calendar synchronisation
Closed

Comments

  • AMINE started the conversation
    March 9, 2025 at 11:51am

    Hello,

    We are currently testing Amelia with our clients who use Booksy and have encountered a calendar synchronization issue. We want to prevent appointments from being automatically booked in Amelia without allowing us time to adjust them.

    Here are the settings we have configured to address this issue:

    • Minimum time required before booking: 1 day (to prevent immediate appointment scheduling).
    • Default appointment status: "Approved" (but we are considering changing it to "Pending" if necessary).

    Could you confirm if these settings are the best approach to avoid booking conflicts with Booksy?
    Do you have any additional recommendations to ensure smooth synchronization?

    Thank you in advance for your help.

    Best regards,

    Attached files:  image_2025-03-09_125125677.png

  •  859
    Stefan replied
    March 10, 2025 at 10:35am

    Hi Amine,

    Thanks for reaching out to us.

    Since there is no official integration with Booksy, we cannot guarantee or confirm that it will work. However, we can confirm that the options you've configured are working properly for bookings processed through Amelia.

    If the default appointment status is configured as "pending," the appointment must be confirmed manually by an employee or admin. Having the first option set to 1 day means that customers won’t be able to book until 1 day from the current day. That said, an admin would still have the option to manually change the appointment details from the backend.

    Kind Regards, 

    Stefan Petrov
    [email protected]

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