We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Does anyone know why when I give the role of Amelia manager to an employee, and I enter the appointment panel, the time changes, just because I am a manager and in Amelia employed it shows it normally?
Attached files: ticket_before.png
ticket_after.png
Hello,
Thanks for reaching out to us.
You cannot assign Amelia manager roles to employees and vice versa. It's not recommended to configure different user roles for users who are not meant to use them. Each user role has a specific set of permissions, so it's best to have the roles configured properly.
An admin can be an employee or customer at the same time, but this can create a conflict. By default, an employee can only see their own appointments within their assigned work hours, i.e., from 8 AM to 4 PM.
Kind Regards,
Stefan Petrov
[email protected]
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