When I load a page where people can book a timeslot with me the booking section keeps loading. It doesn't matter how long I keep the tab open, it will not load at any point. (See the attachment)
Please check if you can see the booking form on the page when you are not logged in WordPress or when you are looking from the incognito mode.
If this is the case, then this can be 1 of 3 issues, but most likely is the issue with some page optimizer.
1. The reason why the form is not visible for non-logged-in users is not in Amelia but instead in your security settings. They're either configured in a Security plugin (if you have any), or they're on your server's side.
The best option would be to reach out to your hosting provider, send them the link of the booking page and tell them exactly what you told us - you can see the page when you're logged in as an admin, but you can't see it from an incognito window (or when you're logged out). They should be able to lift the block so admin-ajax calls are sent for non-logged-in users.
2. You have some page optimizers ,so turned them off and purge the cache and see if you can see the booking form then
3. The new booking form should be displayed when you clear the cache; if you have a caching plugin or optimize plugin, please disable the minify js files option.
For example, if you have WP Rocket and you have enabled these JS optimizations, which have a negative effect on our New Step Form, which is based on Vue 3 Framework, the booking form won't show.
The old Form is based on Vue Framework 2, but the New Form is based on Vue Framework 3;
Once you disable the "minify JS" option in the Optimisations on WP Rocket, or similar, and purge the cache the form should appear.
Also, the issue could be with the Page Optimize plugin. You have these settings
and they should be added to this first input, amelia_booking_script_index like this
thanks for the reply. As I stated in my original post: the problem also exists when I deactivate all of the plugins except Amelia. So even if nothing is being minified the problem exists.
The problem is also there when I visit the page in incognito mode. So it doesn't have anything to do with being logged in or not.
Also, you say something about a plugin named 'Page Optimize' but I'm not using that plugin.
I have deactivated the optimization plugins that I use so you can see for yourself that it has nothing to do with these plugins.
Hope you can see what's the problem with these plugins deactivated.
Thanks for the clarification. Since the issue persists even with all other plugins deactivated and in incognito mode, could you provide us with temporary admin access? That way, we can take a closer look and help identify the cause of the problem.
Let us know, and we’ll be happy to assist further.
Hi,
When I load a page where people can book a timeslot with me the booking section keeps loading. It doesn't matter how long I keep the tab open, it will not load at any point. (See the attachment)
Things I tried:
- Flush the site cache
- Deactivate all plugins except Amelia
- Switched themes
Nothing seems to work.
Can you help me fix this?
Thanks in advance!
Attached files: Schermafbeelding 2025-03-08 om 15.50.57.png
Hello Joyca,
Thank you for reaching out to us.
Please check if you can see the booking form on the page when you are not logged in WordPress or when you are looking from the incognito mode.
If this is the case, then this can be 1 of 3 issues, but most likely is the issue with some page optimizer.
1. The reason why the form is not visible for non-logged-in users is not in Amelia but instead in your security settings. They're either configured in a Security plugin (if you have any), or they're on your server's side.
The best option would be to reach out to your hosting provider, send them the link of the booking page and tell them exactly what you told us - you can see the page when you're logged in as an admin, but you can't see it from an incognito window (or when you're logged out). They should be able to lift the block so admin-ajax calls are sent for non-logged-in users.
2. You have some page optimizers ,so turned them off and purge the cache and see if you can see the booking form then
3. The new booking form should be displayed when you clear the cache; if you have a caching plugin or optimize plugin, please disable the minify js files option.
For example, if you have WP Rocket and you have enabled these JS optimizations, which have a negative effect on our New Step Form, which is based on Vue 3 Framework, the booking form won't show.
The old Form is based on Vue Framework 2, but the New Form is based on Vue Framework 3;
Once you disable the "minify JS" option in the Optimisations on WP Rocket, or similar, and purge the cache the form should appear.
Also, the issue could be with the Page Optimize plugin. You have these settings
and they should be added to this first input, amelia_booking_script_index like this
and then everything will work with the new form.
Hope this helps.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hi,
thanks for the reply. As I stated in my original post: the problem also exists when I deactivate all of the plugins except Amelia. So even if nothing is being minified the problem exists.
The problem is also there when I visit the page in incognito mode. So it doesn't have anything to do with being logged in or not.
Also, you say something about a plugin named 'Page Optimize' but I'm not using that plugin.
I have deactivated the optimization plugins that I use so you can see for yourself that it has nothing to do with these plugins.
Hope you can see what's the problem with these plugins deactivated.
Thanks in advance!
Hi Joyca,
Thanks for the clarification. Since the issue persists even with all other plugins deactivated and in incognito mode, could you provide us with temporary admin access? That way, we can take a closer look and help identify the cause of the problem.
Let us know, and we’ll be happy to assist further.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables