We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello friends at Amelia,
Due to how my packages are created from a financial/accountancy point of view, I have set up my services in such a way that it is easier for the customer to choose different packages / services.
For example on the Ride and Dine pages they choose between 2 and 3 courses for 2, 3 and 4 people as pre-defined 'Services'. They then only use 'Extras' to add 'Bike hire'.
However, when they proceed and end up at the WooCommerce checkout display (see attached), for example it clearly shows the 'Service / Experience' as:
'Experience: 2 Courses for 2 People: Ride & Dine (The Star)'
But further down, it says 'Total number of people: 1'
For some customers this is confusing and either prevents them from booking as they get scared off or confused or it adds another email asking me if this is correct?
Is there a way that I can disable (not show) this line ('Total number of people: 1') in the WooCommerce checkout display for my Amelia bookings only?
Please note, I also use standard WooCommerce products and checkout for other rides and trips I offer e.g.
https://marmalademtb.com/product/surrey-hills-singletrack-adventure/
This has been an issue I'm trying to solve for sometime with my unqiue packages.
Thank you.
Sean
Founder / Marmalade MTB
Attached files: Screenshot 2025-03-08 07.06.03.png
Hello there,
Thank you for reaching out to us.
Unfortunately, currently this feature is not available in Amelia. But you should be able to hide this via CSS. If you need help with this please send us exact link where we can book this to try and hide the CSS on that page. We looked for thispackage on your site but we do not see it. Also we would advise you to use new 2.0 booking forms not old outdated 1.0 booking form that is used at this time.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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Hello Marko,
Apologies for not sending you the link which I'm referring too, these are:
Ride and DIne - Cuckmere Valley
Ride and Dine - Wiston
Yes please - I would like to hide this with CSS. Please can you do this?
Lastly, can you advice what is 2.0 bookinng form? I didn't realise there was two different versions.
Thank you for your help.
Oh by the way, I do love this plugin :-)
Sean
Hello agian,
You should be able to achieve this via this CSS
#post-1788 > div > div > div > div > div > div > div.et_pb_module.et_pb_text.et_pb_text_1.et_pb_text_align_left.et_pb_bg_layout_light > div > div > form > table > tbody > tr.woocommerce-cart-form__cart-item.cart_item > td.product-name > dl > dd > p:nth-child(6) { display: none }It will look like this
Custom code needs to be applied to the page where the booking form is. Depending on what you're using (Gutenberg blocks, or some page builder), adding the CSS or JS can be done in a few different ways.
If you need help with adding custom CSS to the page, please take a look at this article.
As for booking forms, you can just change the shortcodes on a page which you can find on this link https://wpamelia.com/amelia-shortcodes/ or you can choose a new form in builder you will see that some of them are outdated like this
Hope this helps.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Marko,
The link to the page for the CSS advice is not allowed via my browser and Wifi provider. It's unsafe appartently.
Please advise - see attached.
Also, as you have admin rights to my website would you be able to add the CSS for me to these two product pages?
https://marmalademtb.com/custom-mountain-biking-experiences/ride-and-dine-packages/
Both Wiston and Cuckmere Valley options?
Thank you.
Sean
Attached files: Screenshot 2025-03-13 10.43.31.png
Hello Marko,
I have managed to work out where to put the custom CSS code and it is now working for both the Wiston and Cuckmere products.
I will now find sometime to update all my Amelia bookings to the 2.0 version of your widget.
Thank you for all your help on this.
Sean
Hello again,
You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables