We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hola buenas, estamos teniendo algunos problemas con la aplicación, en administración no se filtran bien las reservas por estado. Algunos clientes agendan hora y se les pone el mail de otros clientes. Y las horas de agendamiento se cruzan y no están coordinadas con las programadas.
Hello there,
Thank you for reaching out to us.
This sounds like several issues. When you have several questions or issues please open a new ticket, and we will help you there. In that way, issues and questions that are related to different subjects will be in separate tickets so other customers or our support agents can find them easily.
Our policy is to have one issue or question per ticket because of the reasons that are described already.
Thank you for understanding.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Marko, estamos teniendo graves problemas con el software, necesitamos corregirlos a la brevedad. Como te dije, hay pacientes que agendan la hora, y por lo menos en administración. Nos figura el mail de otro paciente. No nos deja modificar citas, y las citas no figuran bien en el panel de profesionales. Contamos con 10 profesionales y al rededor de 70 citas mensuales. Necesitamos solucionar esto ahora.
Hola de nuevo,
Estaremos encantados de ayudarle, pero no nos ha enviado ninguna captura de pantalla ni videos del problema, y me temo que no entendemos exactamente cuál es el inconveniente. Necesitamos información precisa para poder investigar el problema correctamente.
Dado que esto podría implicar diferentes problemas que requieren más análisis y tiempo, le pedimos amablemente que abra un ticket separado para cada problema y que nos proporcione allí la información correspondiente, como:
En este momento, con solo la descripción sin capturas de pantalla ni videos, no podemos identificar claramente cuál es el problema ni cómo reproducirlo.
Quedamos atentos a su respuesta.
Saludos cordiales,
TMS Team
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Acabo de levantar un ticket con la información, ojalá puedan entrar a revisarlo a la brevedad
Hello again,
As soon as it pops up we will respond to is straight away.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables