We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I'm having an issue seeing appointments without a date range selected. For instance - pending, cancelled, etc... if I remove the date range I used to be able to see all pending appointments if that was the selector - but now it is empty.
I have deactivated all plugins to test if there was a compatibility issue and it was still happening. The same for cancelled, rejected, and no-show appointments. Without a date range the view is empty.
The screenshot attached shows the top image with a date range selection and the first appointment is rejected; the bottom image has no date range selected but with an active rejected appointments selection - and nothing appears.
Any ideas? We are hosted on Siteground and do implement their speed optimizer and security optimizer (though they were also deactivated when testing compatibility).
Thank you!
Attached files: appointments-amelia.jpg
Hello there,
Thank you for reaching out to us.
We are aware of this and this is a bug and our Dev team is already working on this and this should be fixed in one of the following updates, possibly even in the next one. We do apologise for inconvenience. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic marko.davidovic@tms-outsource.com
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