Hi Natalie,

Thanks for reaching out to us.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hi Natalie,

The SMTP cofniguration is not correct. If you click to send test email, you can see this issue in developer console. It states that the issue is related to host.

You want to double check the SMTP username and password credentials, and if that's correct, you would need to reach out to your hosting provider and ask them if there is something on their side blocking the notifications from being send. 

Of course, keep me posted. 

Hi Natalie,

For SMS messages, you only need to create SMS account. The SMS messages are sent the same way as the notifications, there is no need to add any API keys. You can find more information on this link.