When we export the list of participants --> basic fields (first, name, email) are in French (original language) but all personnalised fiels are in German (second language)
+ for phone numbers :
When participants book their event in GE, the number in the list is without the indicative of country,
When participants book their event in FR, the number in the list is WITH the 41 (for Swizterland).
As we do direct mailing, we would need that all fields are in the original language and harmonized phone numbers.
I'm afraid we don't understand what exactly you want to achieve and what exactly is the issue? Can you explain in a little more detail and send us some screenshots or a short one-minute video?
Just in case we need it please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Hi Marko, I'm sorry but no I don't think you see the point. As you can see on my list csv, basic fiels are always display in French but just wohnadresse and the rest is in German.
Your explanation doesn't work, because first fiels (that are also in both languages) are still in French. I do need that all fiels are in the same language.
I dont know if you can but we could do a teams to discuss it.
We just got the feedback from our QA team and they have told us that this is a bug and they have forward this to our Dev team and this should be fixed in one of the future updates. We do apologise for the inconvenience and should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Unfortunately, no we can't provide you with an eta I'm afraid. This should be fixed in one of the future updates hopefully in the next one but we cannot make any promises in that regards at this time.
We wish you all the best and hope you have a wonderful day ahead.
Hi there,
When we export the list of participants --> basic fields (first, name, email) are in French (original language) but all personnalised fiels are in German (second language)
+ for phone numbers :
When participants book their event in GE, the number in the list is without the indicative of country,
When participants book their event in FR, the number in the list is WITH the 41 (for Swizterland).
As we do direct mailing, we would need that all fields are in the original language and harmonized phone numbers.
Thanks for your help
Hello there,
Thank you for reaching out to us.
Just in case we need it please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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Hello agian,
We have tested this on your site but we can not replicate the issue you can see that oin the screnshoots
As far as we can see all is working fine and there is no issue.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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Hello again,
We will take a look at this now and we will reach out to you again on this ticket as soon as we have more information.
Kind Regards,
Marko Davidovic [email protected]
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Hi Marko,
I'm sorry but no I don't think you see the point.
As you can see on my list csv, basic fiels are always display in French but just wohnadresse and the rest is in German.
Your explanation doesn't work, because first fiels (that are also in both languages) are still in French.
I do need that all fiels are in the same language.
I dont know if you can but we could do a teams to discuss it.
BR
Hello again,
We will forward this to our Dev team and as soon as we receive feedback from them we will reach out to you again on this ticket.
Kind Regards,
Marko Davidovic [email protected]
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Hello again,
We just got the feedback from our QA team and they have told us that this is a bug and they have forward this to our Dev team and this should be fixed in one of the future updates. We do apologise for the inconvenience and should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
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Hi Marko,
Thanks, can you please give me a date of the update, in which in will be corrected ? This is quite important for us.
BR
Charlotte
Hello again,
Unfortunately, no we can't provide you with an eta I'm afraid. This should be fixed in one of the future updates hopefully in the next one but we cannot make any promises in that regards at this time.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
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