We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I have just integrated google calendar with my website and attached it to my employee record. I also went into the settings and enabled the "remove busy slots" option and increased the "number of events returned" to 2500.
The problem is that Amelia is NOT removing my items that are on my calendar. It still shows open available slots that overlap. Is there something I am missing?
Thanks.
Hi Felicia,
Thanks for reaching out to us. Are those timeslots marked as "busy" on your Google Calendar? Only those timeslots that are "busy" will not be available for booking in Amelia. Amelia will not show the particular timeslots, but it should block the same time that the appointment is booked for.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
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hello, yes they are marked as busy.
I found the solution myself. It was a clogged up cache. I had to reset and it seems to be working correctly now.
We can close the ticket.
Hi Felicia,
Thanks for the follow-up. Great to hear that the issue is solved.
If you have any other questions, please open a new ticket and we will gladly help you there.
Have a nice day.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables