We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
Sometimes, maybe 10% of the time, notifications, aren't getting sent. I have FluentSMTP which logs emails sent out; and it confirms that they are not getting sent out.
When it doesn't work, it doesn't get sent to me nor the client, and it also doesn't create an event in google calendar. But it does get created in Amelia.
Is this expected behaviour - and would using something like Elastic or other transactional email delivery systems be more suited? Or do you have other ideas?
Thanks
Hi Ronnie,
The usual issue occurs when there's a third-party SMTP configuration in addition to the Amelia email settings. In most cases, this setup works fine, but we always recommend configuring the SMTP notifications directly within Amelia. Sometimes, emails can be marked as spam or not sent at all.
Could you try configuring the email settings directly in Amelia and test it out?
Kind Regards,
Stefan Petrov
[email protected]
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