Hello,

I am using Amelia to manage group class reservations on my WordPress site, and I have encountered an issue with rescheduling canceled appointments:

📌 Issue encountered:

• When an appointment is canceled by the admin after its initial date (e.g., due to bad weather), the client is unable to reschedule it via their client portal.
• The rescheduling option disappears entirely, even though the appointment was canceled manually and not by the client.
• Normally, before the appointment date has passed, clients should be able to reschedule their session using the three-dot menu next to their booking. However, as shown in the attached screenshot, this option is missing from the client account interface after the cancellation.

✅ What I need:

• Clients should be able to reschedule a canceled appointment even after the initial date if their payment is still valid.
• The rescheduling option should not be blocked simply because the original appointment date has passed.

🔍 What I have checked:

• I have tested different statuses (canceled, pending, approved) → No change.
• The setting "Allow customers to reschedule their appointments" is enabled.
• The setting "Minimum time required before rescheduling" is set to Disabled.
• Even when manually moving the appointment to a later date, the client still cannot reschedule it themselves.

📌 Question:

• Is there a specific setting to allow customers to reschedule a canceled appointment even after the initial date has passed?
• Or is this the expected behavior of the plugin?

Thanks in advance for your help.