Our booking system is setup so that people book recurring appointments, and they pay using Stripe, and they only have to pay for their first appointment with the remaining appointments having a stripe buy link in the original approved email and they can also pay using the Customer Panel. However, the customers sometimes forget to pay if they are not reminded.
How do I trigger an email the day before their appointment with a reminder that they have to pay and with a link to that appointment payment?
Ideally I don't want to send an email to everyone the day before, as we have people booking many times in a week. I JUST want to send to the people who haven't paid.
Currently, there is no built-in option in Amelia to send payment reminders specifically to customers who haven’t paid yet. Unfortunately, the system doesn’t support selective email reminders based on payment status at this moment.
However, you could potentially manage this manually by checking the payment status in the customer dashboard and sending individual reminders. Alternatively, you may consider exploring a third-party solution that integrates with Amelia and can offer more customized reminders based on payment status.
I hope this helps! Let me know if you have any other questions.
Really sorry to hear that you feel that way about the lack of this option in Amelia.
It probably can be done with some custom work, but our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues with our plugins, so they won't have the time for custom work in the near future.
But we can recommend this service for customization:
Hi there,
Our booking system is setup so that people book recurring appointments, and they pay using Stripe, and they only have to pay for their first appointment with the remaining appointments having a stripe buy link in the original approved email and they can also pay using the Customer Panel. However, the customers sometimes forget to pay if they are not reminded.
How do I trigger an email the day before their appointment with a reminder that they have to pay and with a link to that appointment payment?
Ideally I don't want to send an email to everyone the day before, as we have people booking many times in a week. I JUST want to send to the people who haven't paid.
Thanks
Colin
Hello Colin,
Thank you for reaching out!
Currently, there is no built-in option in Amelia to send payment reminders specifically to customers who haven’t paid yet. Unfortunately, the system doesn’t support selective email reminders based on payment status at this moment.
However, you could potentially manage this manually by checking the payment status in the customer dashboard and sending individual reminders. Alternatively, you may consider exploring a third-party solution that integrates with Amelia and can offer more customized reminders based on payment status.
I hope this helps! Let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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Hi Uroš,
That is disappointing and surely a standard feature for a booking plugin like this?!
Can you tell me what the best 3rd Party Solution you are thinking of that would help me achieve this?
Kind regards
Colin
Hello Colin,
Really sorry to hear that you feel that way about the lack of this option in Amelia.
It probably can be done with some custom work, but our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues with our plugins, so they won't have the time for custom work in the near future.
But we can recommend this service for customization:
https://wpkraken.io/?tms-plugins
They do develop such solutions, so can you please send your inquiry to them?
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables