Hello, my clients have reported to me that they are unable to change their password. When they click on the link in the appointment reminder email they can log in but they cannot log in directly from my site with a password and when they ask to change their password the link sent to them leads to a 404 page. I have authorized the use of passwords to solve the problem but it has not changed anything. Can you help me please?
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
I understood what the problem was. The link I had put in the menu to be able to connect, was the one to access the employee panel and not the customer. Hence the impossibility of connecting with a customer account. I just corrected the link and retested and everything works. We can close the ticket.
Thank for letting me know. I will close this one, but feel free to open a new ticket in case you have other questions and we will kindly provide assistance there.
Hello, my clients have reported to me that they are unable to change their password. When they click on the link in the appointment reminder email they can log in but they cannot log in directly from my site with a password and when they ask to change their password the link sent to them leads to a 404 page. I have authorized the use of passwords to solve the problem but it has not changed anything. Can you help me please?
Hi Michael,
Thanks for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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I understood what the problem was. The link I had put in the menu to be able to connect, was the one to access the employee panel and not the customer. Hence the impossibility of connecting with a customer account. I just corrected the link and retested and everything works. We can close the ticket.
Hi Michael,
Thank for letting me know. I will close this one, but feel free to open a new ticket in case you have other questions and we will kindly provide assistance there.
Have a nice day.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables