Hi Marcello,

Thanks for reaching out to us. Please allow me to explain a bit more. The customer must have a WP user account to be able to log in to the Customer Panel. This account is created manually when a customer books an appointment. The email is sent from Wordpress, because the customer account is Wordpress account (this is optional) and we do not have control over this email. It is sent by default each time a new customer is created or the user account details are changed. 

There is no option for customer to manually create a new account through Customer Panel. Customer must book an appointment first and then he will receive an email with the information. It's also important to configure the customer panel properly. You can find more information on this link.

I hope it helps, but of course, should you have any other questions, feel free to ask. 

Hi Marcello,

There is an option to set the email as mandatory field. They wont be able to book without the email inserted. This is important because they need to use both email and password credentials to log in to the customer panel. However, there is another option via the access link. If you disable the option "require password for login", the access link will be sent, but only within the email notification. This also means that they would need to book an appointment first. 

Hi Marcello,

It's not, but it's recommended. They cant access the customer panel without these credentials (unless you enable the access link option)

Yet again, if they don't enter email address, they wont receive any notification about the booking, is it approved or pending and etc. (including the customer panel access) 

Hi Marcello,

I see. Well, the customer panel link is generated with the email confirmation, you can try adding the customer panel placeholder in SMS template. When customer books an appointment, in SMS they would see the content including the customer panel link. The SMS template works the same as the normal emails.

As for the flag, there is an option in General settings, Default Phone country code 

Hi Marcello,

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hi Marcello,

Apologies for the delayed response.

You currently have a Starter license. Unfortunately, this license has some limitations—you won’t be able to configure customer/employee panels, and placeholders are not available. To access these features, you’ll need at least a Standard license.

You can upgrade through your TMS Store account, or if you prefer, you can request a refund and purchase a new license.

Hi Marcello,

That's correct, you will pay the upgrade price. Here is an example - 

You bought a Basic Yearly license for Amelia, which costs $69 (roughly $0.19 per day). 

After 100 days, you want to upgrade to 3-domain Pro Yearly, which costs $199 (roughly $0.55 per day). 

Time remaining on Basic (what going to reduce the upgrade price): $50.35 (265 * 0.19)

Time spent on Basic: $55 (100 * 0.55)

Time remaining on Pro: $145.75 (265 * 0.55)

So, the price is not Pro - Basic (199-69=130), but instead a pro-rated charge, and you are going to be charged around $147.75 - $50.35 = $97.4.

As for the Italian flag, it's already pre selected and shown as default. This is shown on the booking form / customer information step 

Hi Marcello,

No problem, you are welcome. Let me know if i can assist with anything else.