We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3830285
Urgent: Amelia Pro Integration Issue & Refund Request
Closed

Comments

  • Liliana started the conversation
    March 1, 2025 at 11:19pm

    Subject: Urgent: Amelia Pro Integration Issue & Refund Request

    Amelia Support Team,

    I have been trying to get assistance for over a week now regarding my Amelia Pro integration issue, but I have not received any helpful support. I initially provided my license code instead of the purchase code and even granted admin access to my website so your team could help resolve the issue, yet nothing has been done.

    I previously had Amelia Standard, which I never used, and I recently purchased Amelia Pro. Since I upgraded, I attempted to deactivate Amelia Standard, upload and activate Amelia Pro, but the integration is still not working. Despite my efforts, I am unable to resolve this issue, and I am extremely frustrated by the lack of proper assistance.

    As a business, I cannot afford to waste time on a paid plugin that does not function as expected and does not come with responsive support. If this issue cannot be resolved immediately, I am requesting a full refund for both licenses, as neither has been properly used nor working.

    Please escalate this issue to someone who can actually resolve it. I need urgent assistance to get Amelia Pro integrated and running on my website, or I will have no choice but to seek a refund.

    Looking forward to a prompt response and resolution.

  •  1,677
    Uroš replied
    March 3, 2025 at 7:08am

    Hello Liliana,

    Thank you for your patience and for bringing this matter to our attention. I wanted to inform you that the issue you were facing with the Amelia Pro integration has been resolved. We have addressed the problem and everything should now be functioning as expected.

    If you encounter any further issues or need additional assistance, please don't hesitate to reach out. We're here to help.

    Kind Regards, 

    Uros Jovanovic
    [email protected]

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