Subject: Urgent: Amelia Pro Integration Issue & Refund Request
Amelia Support Team,
I have been trying to get assistance for over a week now regarding my Amelia Pro integration issue, but I have not received any helpful support. I initially provided my license code instead of the purchase code and even granted admin access to my website so your team could help resolve the issue, yet nothing has been done.
I previously had Amelia Standard, which I never used, and I recently purchased Amelia Pro. Since I upgraded, I attempted to deactivate Amelia Standard, upload and activate Amelia Pro, but the integration is still not working. Despite my efforts, I am unable to resolve this issue, and I am extremely frustrated by the lack of proper assistance.
As a business, I cannot afford to waste time on a paid plugin that does not function as expected and does not come with responsive support. If this issue cannot be resolved immediately, I am requesting a full refund for both licenses, as neither has been properly used nor working.
Please escalate this issue to someone who can actually resolve it. I need urgent assistance to get Amelia Pro integrated and running on my website, or I will have no choice but to seek a refund.
Looking forward to a prompt response and resolution.
Thank you for your patience and for bringing this matter to our attention. I wanted to inform you that the issue you were facing with the Amelia Pro integration has been resolved. We have addressed the problem and everything should now be functioning as expected.
If you encounter any further issues or need additional assistance, please don't hesitate to reach out. We're here to help.
Subject: Urgent: Amelia Pro Integration Issue & Refund Request
Amelia Support Team,
I have been trying to get assistance for over a week now regarding my Amelia Pro integration issue, but I have not received any helpful support. I initially provided my license code instead of the purchase code and even granted admin access to my website so your team could help resolve the issue, yet nothing has been done.
I previously had Amelia Standard, which I never used, and I recently purchased Amelia Pro. Since I upgraded, I attempted to deactivate Amelia Standard, upload and activate Amelia Pro, but the integration is still not working. Despite my efforts, I am unable to resolve this issue, and I am extremely frustrated by the lack of proper assistance.
As a business, I cannot afford to waste time on a paid plugin that does not function as expected and does not come with responsive support. If this issue cannot be resolved immediately, I am requesting a full refund for both licenses, as neither has been properly used nor working.
Please escalate this issue to someone who can actually resolve it. I need urgent assistance to get Amelia Pro integrated and running on my website, or I will have no choice but to seek a refund.
Looking forward to a prompt response and resolution.
Hello Liliana,
Thank you for your patience and for bringing this matter to our attention. I wanted to inform you that the issue you were facing with the Amelia Pro integration has been resolved. We have addressed the problem and everything should now be functioning as expected.
If you encounter any further issues or need additional assistance, please don't hesitate to reach out. We're here to help.
Kind Regards,
Uros Jovanovic
[email protected]
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