Soy el Dr. Marc Agraz y utilizo Amelia en mi sitio de WordPress para la gestión de citas. Actualmente, he configurado la integración con la API de WhatsApp para enviar notificaciones automáticas 48 horas antes de cada cita, incluyendo botones para que el paciente responda “Sí, asistiré” o “No podré ir”.
Mi consulta es la siguiente:
¿Amelia registra o muestra de algún modo las respuestas de los pacientes que llegan por WhatsApp? No encuentro en la interfaz de administración ninguna sección o “inbox” donde pueda ver si el paciente ha pulsado “Sí” o “No”.
¿Existe la posibilidad de que Amelia ejecute acciones automáticas (por ejemplo, cancelar la cita si el paciente responde “No podré ir”) o enviar una confirmación si responde “Sí, asistiré”?
En caso de que Amelia no tenga un registro de estas respuestas entrantes, ¿existe alguna funcionalidad o ajuste adicional que permita visualizar y procesar dichas respuestas?
Agradecería su orientación acerca de cómo ver, almacenar y, en su caso, automatizar el manejo de estas respuestas dentro de Amelia. Quedo atento a su respuesta.
Unfortunately, what you are requesting is not currently possible. This is a custom development you are proposing, which is not built into Amelia by default. Amelia is not designed to collect data or change statuses in this way. Since this is not part of the built-in options in Amelia, we are unable to assist or develop this request at the moment.
However, what you can try and is use the placeholder %appointment_cancel_url% to send users a link so they can cancel their appointments.
For more information on this placeholder and others, you can refer to this link https://wpamelia.com/notifications-placeholders/.
Given the nature of your request, we kindly encourage you to submit this as a feature suggestion through the following link: https://features.wpamelia.com/. The development and prioritization of new features are greatly influenced by the number of customer requests received. By submitting your suggestion, you will be contributing to the potential faster implementation of this feature.
Should you have any further inquiries, we kindly request that you open separate tickets for each question, and we will gladly assist you there.
We wish you all the best and hope you have a wonderful day ahead.
Estimado equipo de soporte de Amelia,
Soy el Dr. Marc Agraz y utilizo Amelia en mi sitio de WordPress para la gestión de citas. Actualmente, he configurado la integración con la API de WhatsApp para enviar notificaciones automáticas 48 horas antes de cada cita, incluyendo botones para que el paciente responda “Sí, asistiré” o “No podré ir”.
Mi consulta es la siguiente:
Agradecería su orientación acerca de cómo ver, almacenar y, en su caso, automatizar el manejo de estas respuestas dentro de Amelia.
Quedo atento a su respuesta.
Un cordial saludo,
Dr. Marc Agraz
Hello there,
Thank you for reaching out to us.
Unfortunately, what you are requesting is not currently possible. This is a custom development you are proposing, which is not built into Amelia by default. Amelia is not designed to collect data or change statuses in this way. Since this is not part of the built-in options in Amelia, we are unable to assist or develop this request at the moment.
However, what you can try and is use the placeholder %appointment_cancel_url% to send users a link so they can cancel their appointments.
For more information on this placeholder and others, you can refer to this link https://wpamelia.com/notifications-placeholders/.
Given the nature of your request, we kindly encourage you to submit this as a feature suggestion through the following link: https://features.wpamelia.com/. The development and prioritization of new features are greatly influenced by the number of customer requests received. By submitting your suggestion, you will be contributing to the potential faster implementation of this feature.
Should you have any further inquiries, we kindly request that you open separate tickets for each question, and we will gladly assist you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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