Someone tried to make a booking on the website but her payment failed (issues with her bank and confirmation codes). The payment did not go through on her end, on Woocommerce it is coming up for me as pending payment and I have not received payment on Stripe - *However* - the person got an email through to say the appointment was successfully booked (without payment) and on Amelia it is showing up in my appointments as approved and paid with payment type Online, payment method: Woo Pay by Card. Luckily the person was honest and told me that she had not paid otherwise I would be down money. Why has this happened and how can i make sure it doesn't happen again.
For that purpose, you will need to set up the WooCommerce/Amelia rules on the Amelia > Settings > Payments page.
You can choose which appointment, event, and package status in Amelia will match which order status in WooCommerce. When you change the order status in WooCommerce it will automatically be changed in Amelia. By default, you have three rules for status correlation, “On-hold”, “Processing” and “Completed”, but by clicking on the “Add rule” you can create more correlation between Amelia and WooCommerce statuses. When you click on that button a new section will appear with the following options, that you need to set:
“Order” dropdown, from which you can choose one of the WooCommerce order statuses that you want to correlate with status in Amelia
“Apply On” is where you can define the rule which will trigger the change of the appointment status, and that an action can be either order creation or order update.
“Booking”, here you choose the status in Amelia you want to correlate with the WooCommerce status, depending on if you are creating a rule for appointments, events, or packages.
Lastly, on the “Payment” dropdown, you can choose the payment status that will be set, once the order is WooCommerce is created or updated.
Hi,
Someone tried to make a booking on the website but her payment failed (issues with her bank and confirmation codes). The payment did not go through on her end, on Woocommerce it is coming up for me as pending payment and I have not received payment on Stripe - *However* - the person got an email through to say the appointment was successfully booked (without payment) and on Amelia it is showing up in my appointments as approved and paid with payment type Online, payment method: Woo Pay by Card. Luckily the person was honest and told me that she had not paid otherwise I would be down money. Why has this happened and how can i make sure it doesn't happen again.
Hello Nikita,
Thank you for reaching out to us.
For that purpose, you will need to set up the WooCommerce/Amelia rules on the Amelia > Settings > Payments page.
You can choose which appointment, event, and package status in Amelia will match which order status in WooCommerce. When you change the order status in WooCommerce it will automatically be changed in Amelia. By default, you have three rules for status correlation, “On-hold”, “Processing” and “Completed”, but by clicking on the “Add rule” you can create more correlation between Amelia and WooCommerce statuses. When you click on that button a new section will appear with the following options, that you need to set:
Kind Regards,
Uros Jovanovic
[email protected]
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