We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello Guys,
I am really disappointed with the update of the plugin process here.. Why dont you make it simple.. why everytime it is asking me to activate license? We buy this plugins to make our life a bit easier and not to keep on contacting the customer service.
I get this notification when I try to update:
To receive automatic updates license activation is required. Please visit settings to activate Amelia.
and then when i click on the settings link i get this notification: Your purchase code has been hidden for security reasons. You can find it on your store page store.tms-plugins.com
and when i visit the store page i dont see any solution either to update the plugin or activate the plugin.
When i click on manage domain, i again get a resource page which is nothing but unresourceful.
Can you give me simple solution on how to update the plugin everytime when there is a new update - instead of deleting and again uploading the plugin?
Please dont make me make videos or tweet on how cumbersome this whole updating process is
Best,
David
Hello there,
Thank you for reaching out to us.
We kindly ask that you communicate in a constructive and respectful manner, as threats will not help resolve the issue. With nearly 90,000 users, this is not a widespread problem—otherwise, we would be receiving tens of thousands of tickets after every update. This strongly indicates that the issue is related to your website, security plugins, or, most likely, your hosting provider, whose server may be blocking automatic updates due to missing permissions.
Amelia has a standard update mechanism like any other plugin, and based on the details in your ticket, Amelia is already active on your website. Instead of focusing on accusations, we recommend taking a structured approach to resolving the issue. The first step would be to check with your hosting provider to see if any permissions need to be adjusted on your server and to determine why a plugin that updates automatically for tens of thousands of users is not doing so in your case.
From our past experience, similar cases have always been related to hosting-side restrictions. However, if your hosting provider confirms that everything is correctly configured on their end, we will be happy to investigate further on your website.
Looking forward to your response.
Kind Regards,
Marko Davidovic [email protected]
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Hello,
I am really surprised by your reply, Marko. Instead of admitting the issues, you are informing me that you are being feel threaten? If that was the case, I would have already uploaded the video or would have gone on a social media rant. This is a voice of a frustrated client of Amelia for more than two years.
You should have checked my history of tickets and you would have realised that I have had this issues earlier too. There is no instance of any plugins blocking the updates. The issue here which I clearly mentioned was that when I do updates, every time it is asking me to enter license. And when I am being directed to enter license page in the dashboard there is no option to enter or activate license. For solution, like last time I was told is to delete the plugin and download the plugin and then install it. Do you think this is the right solution?
And of course, I have seen the number tickets being raised after ever 2 hours in public forum. I don't want to go there.. I just want your assistance in solving the issue which I am facing.
Let me know if you need screenshots or screen recording etc., to resolve the issues, I will be happy to provide. We have not installed any plugins of late - which should hamper the process of entering or activating the licenses.
In order to run the business smoothly, I have now deleted the old plugin, downloaded the plugin from the store and installed it again. I hope when there is next update I don't have to follow the same process again.
I sincerely wish that an issue is admitted from your end and if you need any support from my end let me know.
I wish you a wonderful time.
Best,
David
Hello again,
We would like to address the situation and clarify that your approach, where you immediately threatened to create a video in a negative context about Amelia without any response from us, was not ideal. Of course, you are free to create such a video if you choose, and we understand your right to do so, but we kindly ask you to understand that, with nearly 90,000 users, this does not appear to be a widespread issue. It's possible that the issue is not related to Amelia at all, and we have no "admission" to make, as you mentioned.
We believe this needs to be investigated directly on your site, as we have had only a few isolated cases like this. So far, none of them have turned out to be an issue with Amelia. While we cannot completely rule out the possibility that it could be related to Amelia, the likelihood is low, and we will, of course, look into this matter further.
Would you be able to provide us with a Staging site, along with WP-admin (Administrator) user so our developers can debug the plugin, and see what's going on?
If you can please send it this in private reply and we wish you a wonderful time as well.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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Hello Marko,
How are you.
Again, we encountered this frustrating hiccup while updating Amelia. Please find the recording and let me know what information you need to solve this issue.
https://www.loom.com/share/d82a76894e89484eba6ca9ca19346ea0?sid=04a60165-c7f1-4755-b368-15e24d258a35
Kindly let me know if you need the staging site access, or you were able to identify the issue.
Thank you in advance.
With regards,
David
Hello again,
We will take a look at this now and we will reach out to you again on this ticket as soon as we have more information.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello again,
We have reviewed your video and checked your license, and everything appears to be in order. This is not a critical issue, so to speak—our store has, for some reason, not fetched the data from your domain correctly, which is why it still shows 0/1 instead of 1/1.
We kindly ask you to try deactivating Amelia on your site and then reactivating it. After that, please check if our store has updated the data and now displays 1/1 correctly.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello,
We did as mentioned but still the problem persists. Just to be certain, we had even deactivated our cache plugin.
Pls find the recording: https://www.loom.com/share/473da4919be148f2bede731ec806cb27?sid=dfa5d059-ad44-44ff-be29-c4f646a45061
Please let us know how this can be addressed.
Thank you.
With regards,
David
Hello again,
We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you on this ticket.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello again,
Can you please send us acces to your database?
Also please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello again,
You have sent us only access to site but not to database.
We need this also. Can you please sen this to us as well?
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello again,
We will take a look at this now and we will reach out to you again on this ticket as soon as we have more information.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello again,
We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you on this ticket.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello again,
We just got the feedback from our colleagues and they have told us that all should be fine now. Can you please test this and let us know how it goes? Best regards.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Marko,
It worked. Thank you and to your colleagues. I hope cause of this issue was discovered, and next time the update process should go smoothly.
Rgrds,
David
Hello again,
You are most welcome, and we are glad that we were able to help you and hopefully all will be fine. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables