https://kouching-vzroslosti.ru/my-account/stranitsa-upravleniya-zapisyami/
after entering a new password, the form remains the same and does not redirect to the login form, numerous updates do not help.

And something else is not clear... how will a person have a password if it is his first time? Does he need to go through the password reset procedure or is there some option to automatically create a password for him and send it to him when registering for a meeting.

More...

I can't change the status of the entry, the site gives an error and changes the status of the entry to "waiting"

And....

My site is in Russian, it is specified in the site settings. In the plugin itself, in the settings, in the drop-down list, Russian is not clickable for selection.

And another question. Is it possible to somehow combine logins and passwords for a regular client account in WordPress and an account with registration for meetings?

I found another problem. I had one service, I deleted it. But it is displayed. And the new service that I created, it is not in the list.

another problem. When entering the page for editing meeting entries, the settings ask to enter the entire link with https , but when clicking from the letter where this link is indicated, it takes on a strange form, and as a result does not find the desired page.

In your personal account, the link appears with the following address:

https://kouching-vzroslosti.ru/wp-admin/https:/kouching-vzroslosti.ru/my-account/stranitsa-upravleniya-zapisyami?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJodHRwczpcL1wva291Y2hpbmctdnpyb3Nsb3N0aS5ydSIsImlhdCI6MTc0MDY5MDU0OSwiZW1haWwiOiJuYXJheWFkbmFAZ21haWwuY29tIiwid3AiOjQsImV4cCI6MTc0MzI4MjU0OX0.GF_KMme8KqUUSTuOSkB2zU2fByxwXbGBJqWmRCas0KI

Marina, I struggled with the login form and work flow as well. One solution for this was:

1. Create a PHP snippet that checks if the new created user is an Amelia Customer, and if it is, set their password to ‘default’. So in case the “Set New Password” step isn’t working, you could still use the default password as a fallback for your user, and once they log in, they can change their password.

How much time do you estimate it will take to resolve these issues?

Hello, I understand about the links in the letter, I will do it.

I did not make test registrations for recording from the administrator accounts.

The new form still does not load new services, but shows old services, including those that are not available in the plugin admin panel. https://kouching-vzroslosti.ru/test-form/

Regarding logging into the client's account, the problem is that when trying to make a new password, after the step of entering a new password, the form does not change, it is impossible to log into the personal account, since only the password change form appears, no further steps occur and I cannot fix this with any of my actions, this is the plugin script. In theory, if I understand everything correctly, after a person has entered a new password, a form should appear for entering a login and password. But in the functionality at the moment, the password change form is frozen, and even resetting the cache or all browser settings does not change this form. https://kouching-vzroslosti.ru/stranitsa-upravleniya-zapisyami/ attachmetn video about thas problem.

One more thing, why do clients receive 2 emails about an appointment? One with a calendar, the other with notifications. How can I remove the email with the calendar? People get very annoyed by the large number of emails they receive in their inbox.

You can make test recordings and services yourself to check the work, anyway, I stopped advertising for now and there are few clients now. I'm waiting for the plugin to work normally =)

If you need access to something, then I will give it, the main thing is to tell me which ones.

The site is located on a cloud server, the server has an ISP manager client connected.

Hello, thank you for dealing with the problem.

I did everything as you said. I even cleared the cache on the site three times with several plugins. Before installing the Amelia plugin, after, I deleted the plugin completely, reinstalled it, and so on three times.

Regarding the archive you sent. The same problem, that through the plugin loader in the WordPress admin panel it did not install. I had to do it again through the ISP manager on the server and upload it to the site manually. Maybe this is the problem?

The password change form also froze and does not work normally. I enter a new password for the account, there is still no redirection to the account login page.

It still shows old types of consultations in the registration form in all versions of the registration form, even those that are not in the database. It does not show new types of records.

Maybe the problem is in the database for the plugin?

Hello, is there any news? I can't use the plugin calmly, and the subscription period is running out.

Hello, I did everything you told me. The error persists. Also, the form displays old data instead of new ones for my services and their cost.

To be honest, I don't see any work on the site, I don't see that you try to create records, check them, check the form and what services are displayed there, don't bother with the database, is everything ok with it, etc. If you don't solve the problem within a week, I ask for my money back and I'd rather buy another plugin.

I attached all the screenshots, gave access to the admin panel, the problem is still the same, I don't see any changes at all. If you tried, it would be visible on the site. But I don't see anything at all, except for messages once a week. And in addition, I have to request feedback, because of which I also only see confirmation that you are not doing anything. Oh yeah, they gave me a new version, which has the same errors.

Hello, Marina, I don’t work for Amelia, but as a user of the plug-in, I’ve encountered something similar, and I think I might be able to help you.

To my understanding, your problem is that a form is displaying old data? Correct?

Can you provide me the link of the forms in which this happens?

Your return policy says that there is only 15 days for a refund. Considering that there were no quick edits on your part during this period, I hope that you will be loyal to the refund of funds for the plugin. Considering that you have been solving a critical problem with the plugin for so long.

That's right, the form shows old data, but does not display new data. Everything is described below. Personally, I think that the problem is with the database and with the plugin installation itself. It is impossible to install the plugin through the archive in the admin panel. Only through FTP, and perhaps this is where the error occurs, since there may be a lack of synchronization with the database. Moreover, I once bought a license on another account for another domain. And the entire database remained from the old domain. I transferred the site to a new domain with all its contents.

the purchase of another license on another domain was more than a year ago. Around December 2023.

https://kouching-vzroslosti.ru/zapis-na-vstrechi/

here is the registration form

Yes, your registration has been created, I received a notification about it.

The selection of this post does not work, you will see an error. And does not display new offers


The admin panel has completely different data

I completed the registration process. Was this the correct functionality? Despite the old data displaying?

Also, I noticed that you are not using any block builder for the website? How did you build the website? Have you tried:
1. Removing the registration form shortcode/widget
2. Saving
3. Adding it again, and saving it. 
This solved an issue for me when one of the forms displayed old times

I changed the shortcode, different types of post forms, updated the vodpress system, reinstalled their new version of the plugin that they gave me, even tried editing old offers, nothing helped. The old data about services is still displayed.

in your video you have chosen the service that works correctly. But another one, which is not in the admin panel, will not let you register. And there are no other offers in the form.

At what step, and with which service does the error occur on the registration form? Do you know that?

I don't have this data in my database at all

The service in the form is called Coaching sessions for FinPro. I have attached screenshots about it below, there are probably 3 duplicates of them already.

even with search there is nothing

I can see the new set of services displayed after the Uros change. 

Hallelujah! I had to start getting angry to get them to do something and help.

Thanks for all

Also Marina, just so you know, in case it may be necessary to check the database in the future. I see that your own prefix is "wp_" mine is different "w6pw_", and it often varies from WordPress installation. So the correct search would've been wp_amelia_services

and where was this magic button?

there is no such base anyway

Also, does this form still present any issues?

https://kouching-vzroslosti.ru/stranitsa-upravleniya-zapisyami/

everything is fine now, since this form loads data normally, the others work fine too.

Now I have to solve the problem that after updating the password the user is not transferred to the login page.

https://kouching-vzroslosti.ru/my-account/stranitsa-upravleniya-zapisyami?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJodHRwczpcL1wva291Y2hpbmctdnpyb3Nsb3N0aS5ydSIsImlhdCI6MTc0MDY4Mzc3OCwiZW1haWwiOiJuYXJheWFkbmFAZ21haWwuY29tIiwid3AiOjQsImV4cCI6MTc0MzI3NTc3OH0.Q5a7vYPXTyhNYqR1bO3JvIz6CFuLBK_aDlOla1DX-4M&changePass=1

this is a link from the mail

https://kouching-vzroslosti.ru/stranitsa-upravleniya-zapisyami/?changePass=1

After using your link, Marina. Just like you mentioned, it does not only not redirect, but doesn't display nothing related. Can you confirm this is the same issue we are talking about? 

This is also an issue I've had before. 
Please confirm the following.
I've created my account on your website, under the email: [email protected]
Do you see my user on Amelia's Users on the Wordpress admin interface? 

yes, that's the problem. You are on the user list. Because you didn't pay for the meeting, you weren't entered into the database as an Amelia user. There is a free meeting-acquaintance so you don't have to pay when registering through Amelia's form. You can try again.

Please send me a screenshot of my user on the admin dashboard

I have attached a screenshot in the message below. Your account status is "Subscriber".

This drop down meeting is free (highlighted in yellow in the screenshot), no need to pay to register or test the plugin and everything related to it, use it to test the entire customer journey chain.

so...?)

I can't check this because I can't log into my personal account. It constantly says that the email or password is incorrect for all logins, emails and passwords.

Incorrect email or password

I don't understand a little. Why should I do this? The password is correct. In another form, it works correctly. 

Well, seriously, it all looks like an imitation of vigorous activity and stretching the deadline for eliminating the error. 

Imagine what it looks like from the point of view of my clients. Do they have to reset work passwords so that you can collect feedback? 

I gave you a login and password for your account, do everything you need to do and check. 

VI ask you to return my money. I'm tired of it. I need a 100% normal working plugin, not these strange correspondence on the forum.