We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
hi! i have been trying to upgrade my subscription (from standard to pro) but the button "Upgrade" doesnt do anything. it rotate for a few seconds and goes back to normal. i cant find nothing about this in the docs or the ticket forum. i also get no error messages or receive confirmation requests from the tool or my bank.
Attached files: IMG.1. suscripcion amelia no actualiza.png
Hello Melissa,
Thanks for reaching out! If the upgrade button isn’t working, the best solution is to purchase a new Pro license separately. Once that’s done, let us know, and we’ll process a refund for your old Standard license.
Let me know if you need any assistance with the purchase.
Kind Regards,
Uros Jovanovic
[email protected]
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