We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – AmeliawpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3828486
Package Appointment Intervals Not Working After a Long Unavailability Period
Closed

Comments

  • Peter Goudkamp started the conversation

    Hi Amelia Support,

    I have created a package with four services, where each appointment must be scheduled at a fixed interval after the first available date, not based on the previous appointment. The intervals are as follows:

    • Appointment 1: 1 week after the first available date
    • Appointment 2: 2 weeks after the first available date
    • Appointment 3: 3 weeks after the first available date
    • Appointment 4: 4 weeks after the first available date

    This setup works fine under normal conditions, but when there is a long unavailability period (e.g., a two-month leave), Amelia does not respect the fixed intervals. Instead, it allows all appointments to be booked on the first available date after the break, rather than following the correct schedule.

    For example:

    • The business is closed from February 24 to April 30.
    • The first available date after the break is May 1.
    • Appointment 1 should be scheduled on May 8 (1 week after May 1).
    • Appointment 2 should be scheduled on May 15 (2 weeks after May 1).
    • Appointment 3 should be scheduled on May 22 (3 weeks after May 1).
    • Appointment 4 should be scheduled on May 29 (4 weeks after May 1).
    • However, Amelia allows Appointment 1, Appointment 2, Appointment 3, and Appointment 4 all to be booked on May 1, completely ignoring the correct intervals.

    Is there a way to enforce these fixed intervals, even after a long unavailability period? Or is there a workaround to ensure the logic remains intact?

    Thanks in advance for your help!

    Best regards,

  •  1,701
    Marko replied

    Hello there,

    Thank you for reaching out to us.

    Unfortunately, currently this feature is not available in Amelia. We do have the option to limit time per bookings for individual appointments but this is not possible to set up for packages. Appointments from the package can be booked at any available time so what you want to set up is not possible at this time I'm afraid.

    In light of this, we encourage you to kindly consider submitting this valuable suggestion as a feature request through the following link: https://features.wpamelia.com/. The prioritization of feature development is greatly influenced by the number of customer requests received. By participating and expressing your support, you contribute significantly to the potential expedited implementation of this feature.

    Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

    We wish you all the best and hope you have a wonderful day ahead.  

    Kind Regards, 

    Marko Davidovic [email protected]

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