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  Public Ticket #3828486
Package Appointment Intervals Not Working After a Long Unavailability Period
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  • Peter Goudkamp started the conversation

    Hi Amelia Support,

    I have created a package with four services, where each appointment must be scheduled at a fixed interval after the first available date, not based on the previous appointment. The intervals are as follows:

    • Appointment 1: 1 week after the first available date
    • Appointment 2: 2 weeks after the first available date
    • Appointment 3: 3 weeks after the first available date
    • Appointment 4: 4 weeks after the first available date

    This setup works fine under normal conditions, but when there is a long unavailability period (e.g., a two-month leave), Amelia does not respect the fixed intervals. Instead, it allows all appointments to be booked on the first available date after the break, rather than following the correct schedule.

    For example:

    • The business is closed from February 24 to April 30.
    • The first available date after the break is May 1.
    • Appointment 1 should be scheduled on May 8 (1 week after May 1).
    • Appointment 2 should be scheduled on May 15 (2 weeks after May 1).
    • Appointment 3 should be scheduled on May 22 (3 weeks after May 1).
    • Appointment 4 should be scheduled on May 29 (4 weeks after May 1).
    • However, Amelia allows Appointment 1, Appointment 2, Appointment 3, and Appointment 4 all to be booked on May 1, completely ignoring the correct intervals.

    Is there a way to enforce these fixed intervals, even after a long unavailability period? Or is there a workaround to ensure the logic remains intact?

    Thanks in advance for your help!

    Best regards,

  •  1,663
    Marko replied

    Hello there,

    Thank you for reaching out to us.

    Unfortunately, currently this feature is not available in Amelia. We do have the option to limit time per bookings for individual appointments but this is not possible to set up for packages. Appointments from the package can be booked at any available time so what you want to set up is not possible at this time I'm afraid.

    In light of this, we encourage you to kindly consider submitting this valuable suggestion as a feature request through the following link: https://features.wpamelia.com/. The prioritization of feature development is greatly influenced by the number of customer requests received. By participating and expressing your support, you contribute significantly to the potential expedited implementation of this feature.

    Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

    We wish you all the best and hope you have a wonderful day ahead.  

    Kind Regards, 

    Marko Davidovic [email protected]

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