Hello there,

Thank you for reaching out to us.

Can you please check in WordPress users if you have several roles added to this user? For example admin and employee or employee and customer. etc. Or if this user has the same mail as other user for example admin/manager and employee or employee and customer. etc.

If this is the case then you should know you can not be Admin and manager to admin and employee, etc at the same time since this leads to conflict within the plugin. You need to have only one role per user only admin or only manager or only employee. Every role has different permission and if you combine them Amelia can not function properly.

You need to disconnect other roles from that user and that mail and to create a separate user with separate mail for each role and make sure to purge the cache afterward.

After that Amelia should work properly again. Please do that and let us know how it goes. 

Looking forward to your reply. 

Hello again,

Unfortuantelly, we cannot do that we provide support only via tickets. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Looking forward to your reply. 

Hello again,

Please do not write more than once on the ticket because it sends it to the end of the queue. We work on the tickets in order as they arrive, and each of your new replies sends a ticket to the end of the queue. Please open a separate ticket for each question or issue and wait for us to respond and we will try to help as best as we can to resolve the issue effectively and as soon as possible. We do not work on weekends so we could not reply sooner.

We will take a look at this now and we will reach out to you again on this ticket as soon as we have more information. 

Hello again,

We can see that you have sent us pass in a new ticket and we will close that one and reply here to the original ticket once we have more information. 

Hello again,

No, unfortunately, we cannot say how you can fix this since this is not a known issue this is a specific issue on your site so we need to investigate to find a potential issue. We would need a login either to live site or to a staging site. Plese send us linkso that we login and take a look without login we can not know what is the issue.

Looking forward to your reply. 

Hello again,