We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello!
If someone books a course and proceeds to payment in the final step (via Mollie), the Mollie payment page opens accordingly. However, if they go back without completing the payment, Amelia still considers it a successful booking and sends confirmation emails accordingly.
Thus, the booking process does not work correctly. Is there a solution for this?
Greetings
Hello there,
Thank you for reaching out to us.
In Square as well as in Mollie, an appointment is created and if the payment fails, you would need to manually cancel the appointment.
This payment method works in such a way because the slot needs to be reserved. In the future, we will explore whether it is possible to automatically cancel the appointment in such cases. However, this does not depend solely on us at this time, and we cannot make any promises.
For now, the process has to work this way, and you will need to manually cancel these appointments. Alternatively, you can try using Stripe, which processes payments directly via credit cards, as an example.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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