If someone books a course and proceeds to payment in the final step (via Mollie), the Mollie payment page opens accordingly. However, if they go back without completing the payment, Amelia still considers it a successful booking and sends confirmation emails accordingly.
Thus, the booking process does not work correctly. Is there a solution for this?
In Square as well as in Mollie, an appointment is created and if the payment fails, you would need to manually cancel the appointment.
This payment method works in such a way because the slot needs to be reserved. In the future, we will explore whether it is possible to automatically cancel the appointment in such cases. However, this does not depend solely on us at this time, and we cannot make any promises.
For now, the process has to work this way, and you will need to manually cancel these appointments. Alternatively, you can try using Stripe, which processes payments directly via credit cards, as an example.
Hello!
If someone books a course and proceeds to payment in the final step (via Mollie), the Mollie payment page opens accordingly. However, if they go back without completing the payment, Amelia still considers it a successful booking and sends confirmation emails accordingly.
Thus, the booking process does not work correctly. Is there a solution for this?
Greetings
Hello there,
Thank you for reaching out to us.
In Square as well as in Mollie, an appointment is created and if the payment fails, you would need to manually cancel the appointment.
This payment method works in such a way because the slot needs to be reserved. In the future, we will explore whether it is possible to automatically cancel the appointment in such cases. However, this does not depend solely on us at this time, and we cannot make any promises.
For now, the process has to work this way, and you will need to manually cancel these appointments. Alternatively, you can try using Stripe, which processes payments directly via credit cards, as an example.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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