We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi ,
I plan on importing a big file of customer in Amelia ( 5000 lines) . My csv file is structured as asked in your doc.
I'd like to know a few things to make sure I can import without any problems :
1. How does Amelia react when meeting a data that doesn't meet the requested format ( by exemple phone number format) ? does it inform me ? how ? Is it before importing or after the information ?
2. How can I act on the datas if I discover problems after import ? Is it a reverse functionality ( except saving the database ?)
3. what are the risks when importing big files ?
4. I have created a personalized field for all appointments in Amelia. How can I import the data in this personalized field ?
Thanks for your answer
Hi Marie,
The best option is to create a backup. If something wrong happens, you can always revert back to the backup site. During import, Amelia wont let you import the .csv file is the format is not good and if all columns are not populated. There shouldn't be major risk, you just need to make sure that your server performance is good enough to handle that much information.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
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Ok, thanks for your answer.
Hi Marie,
No problem, you are welcome.
If you have any other questions, please open a new ticket and we will gladly help you there.
Have a nice day.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables