We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3827993
Stripe integration
Closed

Comments

  •  2
    Ilya started the conversation
    February 26, 2025 at 9:28am

    Hi there,

    I would like to clarify whether Amelia transfers tax data to Stripe during payment processing. I have several services with different tax rates for corporate customers. At the final checkout step, these customers correctly see the service price, tax amount, and total amount. However, the email receipt from Stripe only includes the total amount, which makes it unsuitable as an official financial document for corporate customers.

    Could you explain if there is a way to properly configure the integration between Amelia and Stripe to ensure tax details are included in the receipt?

    From my perspective, custom fields for tax amounts could be a simple workaround, allowing us to add tax details to the description. However, it seems there are no custom fields available for taxes. Do you know if there’s a way to enable this or any alternative solution?

    Looking forward to your response.

    Thank you.

  •  1,681
    Uroš replied
    February 27, 2025 at 10:39am
     

    Hello Ilya,

    Currently, there is no option to transfer tax data to Stripe during payment processing for inclusion in the receipt. However, I will forward your request to our developers to consider adding this functionality in future updates.

    For now, your idea of using custom fields for tax amounts is a good workaround, but unfortunately, custom fields for taxes aren't available at the moment.

    Thank you for your patience, and let me know if you need any further assistance!

    Kind Regards, 

    Uros Jovanovic
    [email protected]

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