We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
It appears that employees can't add new customers when booking an appointment? or am I missing something?
Hello Tom,
You're correct—at the moment, employees cannot add new customers when booking an appointment. However, this feature will be available in the next Amelia update. We’re continuously working on improving the system to make the booking process more seamless.
Let me know if you have any other questions—I’d be happy to help!
Kind Regards,
Uros Jovanovic
uros.jovanovic@tmsproducts.io
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
ok great. is there an estimated timeframe for this to be released?
Hello Tom,
It is available now with the new employee panel: [ameliaemployeepanel version=2 appointments=1 events=1]
Let me know if that works for you.
Kind Regards,
Uros Jovanovic
uros.jovanovic@tmsproducts.io
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I just tried the new employee panel and Ii do not see a way to add a new customer in appointment booking
Hello Tom,
You will need to enable the "Manage customers" option on the Amelia > Settings > Roles > Employees page.
Please let me know if that works for you.
Kind Regards,
Uros Jovanovic
uros.jovanovic@tmsproducts.io
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Excellent! that worked!
On a side note, do you guys have any email communication when an update is pushed out to amelia? Other than you telling me I had no idea there were changes made and to go to the whats new to look for them.
How can I make sure I am on that newsletter? I can't find it in my mailbox.
And yes, I will absolutely leave you a review soon. I am just waiting to have a more complete review and be able to highlight the pros and cons of your software now that we are using it fully.
Hi,
I want to start by apologising for hijacking this post but it seems relevant for what I am about to ask.
I have seen this function on my employee panel, but unfortunately, this does not work for us. My question is, how can I please hide the button " new appointment " on the employee panel, as I do not want the employee to set new appointments, but want to give them the possibility to manage existing one.
Thanks
Attached files: Screenshot 2025-03-15 at 21-37-56 Team Portal - Sapphire Spa Therapy.png
Hello Silviu,
No problem at all, and thanks for reaching out!
To hide the "New Appointment" button on the employee panel, you can use the following CSS:
Simply add this to your WordPress Customizer under Appearance > Customize > Additional CSS, and it should remove the button while still allowing employees to manage existing appointments.
Let me know if you need any further assistance!
Kind Regards,
Uros Jovanovic
uros.jovanovic@tmsproducts.io
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables